Quote:
Originally Posted by JCL
This is pretty hypothetical......However, to try and answer your question, it really depends on what the wording and exclusions are in the policy you are looking at. If an idrive screen stopped working, and it hadn't been beaten on, I would expect a manufacturer's warranty to cover it, since it would likely be a failure of an electronic component. However, electronic components fail much more often soon after they are first powered up, than they do thousands of hours later. If they do fail later, it can be due to a soldered connection, thermal cycling, etc, but it hasn't often simply worn out, as a mechanical component can do.
So to clarify my original statement, a warranty can cover things that break, but not just because they are broken. You have to look at the failure mode, the root cause of the problem. iDrive screens aren't designed to wear out and be replaced, so an earlier than expected failure of a screen would suggest a manufacturing problem.
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Good post.
Two comments: 1. It is imperative to read a warranty contract in the LEAST FAVORABLE LIGHT to you- since that is what they will do when you have a claim.
2. HOW an item fails is central to the warranty, as JCL points out- I have come to discover that most mfgs will decide warranty, at least on a 'first pass' basis by the Part number, and not failure mode. It pays to know your contract and be able to argue a point if need be.
For example a blown clutch on an E39M5 almost always got rejected ...but if it was a failed 'self adjusting clutch' (SAC) that caused the disc and flywheel to burn, you could prevail.
10-14-2010, 09:22 PM
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