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The bulbs replacement was a simple picture of it cut at the top and bottom of the outside connection, the ballast required me telling them the serial numbers on the side as well as the cut cable. Honestly, the price of a replacement bulb is probably cheaper than shipping it back to them considering where you're at, so I don't know why they'd even ask you to do that.
I agree someone could photoshop the images, but that's what they had me do. The bulbs are cheaper than the ballasts anyways, so I'm guessing that's why they replace them so easily vs wanting specifics written on the ballast for quality control issues. Seeng that there are eBay HID kits for like $37 shipped, and knowing they're still making money at those prices, I'm guessing this is why DDM sells that and offers the lifetime warranty...even after a couple of replacements, they're still in the green.
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650hp 10 X5///M - Stage 2, Vibrant 1794's , gutted cats, custom intake, AC Forged 22's 325hp 98 BMW 740iL - ///M5 6spd, www.bavengine.com w/ Performance Option, electric fan, CF intake tube w/ heatshield, Mag 14816 w/ notched bumper, Bilstein/H&R Stage II/Powerflex
600+hp 02 Harley F150 - MHP900 Stage 3 engine, KB2.3, 8# lower, 60# inj, Walbro FP's
135hp 01 TL1000R - M4 full exhaust, K&N, Yosh box, -1/+2 gears, 2CT's
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