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#1
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Can my X5 qualify as a lemon?
Sorry for the long post. TIA |
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#2
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It is all about the law terms in your state... You need to have documented 3 failed attempts to fix the same problem, and then there is cap on mileage and car's age. lemonlaw.com
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His : 2013 X5 3.5d Deep Sea Blue/Black/Aluminum with ALL packages, 20" 214"s, running boards, Adaptive Drive, Spare Tire, BMW Apps On Order : 2016 X3 3.5 MSport Silver/Mocha with DHP, CW, Prem, Tech, DA, Lighting Hers : 2015 328xi MSport Silver/Red Prior: 2008 X5 4.8 2011 X5 3.5d 2010 335 xDrive 2013 335 xDrive |
#3
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Document
Some suggestions from experience:
Keep a log in chronological order. Use your invoices for back-up documentation. Call BMWNA and start a claim. You will be assigned to a rep. Ask them if you can send them a letter that includes everything factual, including how long the car was in the shop. In the letter, request a direct replacement with a new vehicle with the same options. Be patient. Be polite. They called us every week with a status of our claim. You want to get a decision from a District Service Manager or equal. The first decision is made by the Service Manager at your dealer. If not favorable, ask to escalate it to the District Manager. Good luck.
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Arrived - '11 35d Alpine White/Black, Sport w/Adaptive Drive, 214's, Tech, Prem, Ipod/Sirius, R Climate, Probably no First Aid Kit '01 Suburban "Shrek" 130K miles and still strong. '01 Volvo S40 1.8T - Inherited by youngest daughter '06 Acura TL MBP Navi Camel - Inherited by eldest daughter GONE - '09 35d Alpine White/Black Sport, Tech, Prem, Ipod, R Climate, No First Aid Kit |
#4
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ZERO seats come from Germany. Dealers rarely tell or know the facts.
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#5
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Thanks for all your comments guys. I dropped my car off today. SA says he will talk to sales manager about what they can do.
dmfelger if you don't mind me asking, can you tell me what was wrong with yours? |
#6
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Quote:
2. The "sales manager" is not involved with a lemon. 3. You don't "ask" you "demand and force". 4. Unless you've been laying careful WRITTEN evidence in terms of Work Orders that clearly state the same issues, once it is your recollection of issues and complaints, you have zero chance of success. 5. Read up on the law in your state. Find out precisely what must occur within the two year period. Miss the statutory requirements and you are SOL. I am sure the sales manager will offer you a great LEASE on a new car with a wonderful trade in on your 08...but that trade in will be 5k under lemon value I'd bet. GL A |
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