Why do dealers "punch the clock" ? - Page 3

JasonG · #1 12-29-2010, 06:59 PM

That stinks....i bought from Chapman Camelback in Phoenix....absolute great experience...rated them all 10's on the Survey as they deserved it....there's still a few 35d's and 35i's in phoneix between chapman and north scottsdale....lookup chapman bmw on the internet....they mayhave what you're looking for and it's not that far from so cal...

Mosman · #2 12-30-2010, 01:39 AM

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

akim47 · #3 01-02-2011, 03:19 AM

Quote:

Originally Posted by Mosman

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

Interesting story... but not suprising... so were you able to confirm regarding the warranty? Do they tack on 3 months and 5K miles?

Mosman · #4 01-02-2011, 02:42 PM

Quote:

Originally Posted by akim47

Interesting story... but not suprising... so were you able to confirm regarding the warranty? Do they tack on 3 months and 5K miles?

The only confirmation I had was the warranty declaration page that the dealer sent me to sign. It stated an in service date of 11/30, warranty expiration of 2/28/2015 and 55,000 miles. Since I didn't buy the car, I had no way of confirming with BMW that the warranty was, in fact, extended.

I've found a similarly equipped X5 at Sonnen BMW in the bay area. They've been fantastic. There was no warranty declaration page in their paper work because it's not a demo, they haven't "punched the clock" on it.

SANguru · #5 01-02-2011, 02:44 PM

they are one of the worst dealers here in the bay area.. stay away...

Quote:

Originally Posted by Mosman

The only confirmation I had was the warranty declaration page that the dealer sent me to sign. It stated an in service date of 11/30, warranty expiration of 2/28/2015 and 55,000 miles. Since I didn't buy the car, I had no way of confirming with BMW that the warranty was, in fact, extended.

I've found a similarly equipped X5 at Sonnen BMW in the bay area. They've been fantastic. There was no warranty declaration page in their paper work because it's not a demo, they haven't "punched the clock" on it.

Kloogy · #6 12-30-2010, 02:03 AM

Screw that place. If you're in the SD area, hit up Don Heine at Escondido BMW. I guarantee you that they won't treat you that way. The service dept is great too. It irritates me to know you're looking to drop over 50k on a car and have to deal with horse crap

Mosman · #7 12-30-2010, 04:32 AM

Ironically, I got fantastic customer service when I told them to shred the paperwork, credit me my down payment, and keep the car.

They immediately credited my card, and even wrote me a check to compensate me for the fees of having all the paperwork notarized.

If they had been that attentive in the actual selling of the car, we wouldn't have had a problem.

I live in the Seattle area and don't do business with the 3 local dealers here because I thought they were too full of themselves. Crevier sets the gold standard in that department.