Why do dealers "punch the clock" ?

[Mosman]

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

[akim47]

Originally Posted by Mosman

Canned my deal with Crevier this afternoon, the X5 was supposed to go on a truck tomorrow. Once again, they screwed it up, which they have done every step of the way.

They honestly don't care if they have your business or not, and if they screw it up, they make no effort to do anything about it.

The latest episode was they botched the paperwork. They didn't send me something they should have, and it was going to delay the vehicle yet again.

It's a long story, but my advice is to go somewhere else. It isn't worth it.

Interesting story... but not suprising... so were you able to confirm regarding the warranty? Do they tack on 3 months and 5K miles?

[Mosman]

Originally Posted by akim47

Interesting story... but not suprising... so were you able to confirm regarding the warranty? Do they tack on 3 months and 5K miles?

The only confirmation I had was the warranty declaration page that the dealer sent me to sign. It stated an in service date of 11/30, warranty expiration of 2/28/2015 and 55,000 miles. Since I didn't buy the car, I had no way of confirming with BMW that the warranty was, in fact, extended.

I've found a similarly equipped X5 at Sonnen BMW in the bay area. They've been fantastic. There was no warranty declaration page in their paper work because it's not a demo, they haven't "punched the clock" on it.

[SANguru]

they are one of the worst dealers here in the bay area.. stay away...

Originally Posted by Mosman

The only confirmation I had was the warranty declaration page that the dealer sent me to sign. It stated an in service date of 11/30, warranty expiration of 2/28/2015 and 55,000 miles. Since I didn't buy the car, I had no way of confirming with BMW that the warranty was, in fact, extended.

I've found a similarly equipped X5 at Sonnen BMW in the bay area. They've been fantastic. There was no warranty declaration page in their paper work because it's not a demo, they haven't "punched the clock" on it.