Quote:
Originally Posted by MVDS
Just an update on this. Transmission packed it in one week prior to the 3 year warranty. To BMW's credit they basically replaced most of the drivetrain. They gave me a loan car for the 6 weeks it took to get the parts shipped and extended my warranty by 12 months. Whilst I have had to suffer a lemon for 3 years, basically I have a new vehicle again. BMW Australia handled things very well and my loyalty to the brand has been enhanced.
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I must say you're very lucky with BMW Australia 's response. I've suffered a suspension issue for 4 years since brand new and had to pull in department of fair trading to get it fixed. For the first four years i did not enjoy my car unfortunately. Issue was only rectified after 4 years, under warranty since mine was a well documented case since the car was new. I had written numerous emails to BMW NA, Aus head office and the dealers, this dragged on for years without much luck until fair trading got involved. Glad u got it fixed.
My first and last BMW.
04-13-2014, 07:22 AM
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