2011 X5 35i M Sport paint chipping - dealer response

[huxtea2]

So I called the dealer this morning and told him I want to wait 30 days before they apply the film. Told him I don't care if the body shop says we don't need to wait that long. He called the body shop: they agreed there's a very small chance of bubbles if we don't wait, so for my peace of mind it's best to wait. Dealer is gonna keep my X5 until the end of April, and apply the film at that time.

They said they'll need to pick up the X5 35d loaner that I'm currently driving, but will give me a previously owned car from their certified inventory. They are going to drive the two hours to me to swap vehicles. I told them my wife and I can make do with her vehicle for the next 30 days, but they said they want to make things right so will give me a car.

So it's still a headache, but I'm feeling better.

Note: They also told me they will now be applying the film to ALL X5 M Sports before they put them on the lot.

[gilbertfg]

Hmm, I guessed I better not drive my X5M then so I won't get a chip!

[chrgosselin]

The 2012 X5 models are now up on the BMW Canada website. From what I can see in the pictures, they went back to the black plastic flares and running boards on the M Sport Package (instead of the painted ones). I guess the paint chipping issue was serious enough to warrant that change.

[John Mclane]

In the american site they are still painted...

[John Mclane]

The description:
M Sport Package$4,700 •19" Light alloy V-spoke wheels style 223M-with performance run-flat tires
•20" Light alloy Double-spoke wheels style 333M-with performance run-flat tires$950 •BMW Individual roof rails Aluminium
•Shadowline exterior trim
•M steering wheel
•M exterior parts in body color
•Increased top speed limiter
•Self-leveling suspension
•Anthracite headliner
•Alpine White
•Black Sapphire Metallic
•Deep Sea Blue Metallic
•Space Gray Metallic
•Titanium Silver Metallic
•Carbon Black Metallic
•Sport seats
•Multi-contour seats$900

[chrgosselin]

Might be a mistake on the Canadian site.

[Richard in NC]

I've now joined the paint chipping on M Sport crowd. A close look after washing the X5 showed a lot of chips on the rear flares and side skirts. It's not too noticeable being white but it is there. It had looked like 19s didn't cause the chipping but they do.

I want to do large mud flaps behind the front tires. Shouldn't that help?

[huxtea2]

Originally Posted by Richard in NC

I've now joined the paint chipping on M Sport crowd. A close look after washing the X5 showed a lot of chips on the rear flares and side skirts. It's not too noticeable being white but it is there. It had looked like 19s didn't cause the chipping but they do.

I want to do large mud flaps behind the front tires. Shouldn't that help?

I'm sure the ugly mud flaps will help. If I were you I'd go back to the dealer, get them to repaint the rockers/flares and then get a PPF applied, at their cost. They shouldn't be getting off this easy. My X5 is currently at the dealer waiting for the new paint to degas. The Paint Protection Film goes on May 2nd.

In the meantime, I've had a lot of fun with the different loaners... 2011 X5 35d for a week... 2008 328xi for three days (was just sold)... now a 2011 328i coupe. All are a lot of fun.

[krnnerdboy]

I can;t believe this dealership is willing to go so much out of their way for this issue

I had a buddy put on 3m on his bumper after 3 days of painting and the 3m started bubbling. They were not just gas bubbles but the paint was lifting. Lesson learned and good call on your part

[huxtea2]

Originally Posted by krnnerdboy

I can;t believe this dealership is willing to go so much out of their way for this issue

I had a buddy put on 3m on his bumper after 3 days of painting and the 3m started bubbling. They were not just gas bubbles but the paint was lifting. Lesson learned and good call on your part

I'm pleased with the way my dealer is taking care of things, but let's not forget it was only a month ago I forked over $80K to buy a luxury vehicle that started to chip immidiately. Even now I'm worried this is going to be an ongoing issue. The dealer also offered me a lifetime warranty on the PPF should the actual product warranty not live up to their committments.

(In my business I also work with 200 high net worth families... BMW's target market in my neighbourhood. So they want me to be happy, and tell all my clients how happy I am.)

But yes, I'm pleased with things. Just wish I had my ride back!