UNBELEIVABLY BAD DEALER EXPERIENCE

[smuggymba]

Originally Posted by MAPC

I had a scheduled 2 hour appointment today to pick up my 35d. I was looking forward to it all weekend.

I get there, the CA shows me the truck- IT LOOKS GREAT. We go back to his desk to do the paperwork, etc. He confirms for me the last lease numbers that we negotiated (and were in writing) and I said 'That is correct'. He continues typing and then walks away and says 'There is a problem - I need to go work it out'. I have him paged 50 minutes later and he comes back with the 'Used Car Sales' manager (not sure why!!) and they tell me that there was an error with the money factor and the payment would be $80 per month higher. THey said they'd discount the car an additional $500 but that the payment would still be higher.

I said no. They said sorry. I asked for a ride home, they obliged.

CAN YOU BELIEVE THIS?????????

Interesting tidbit: for the last 2 weeks all the CA has been saying to me is how hard it is for anyone to get an X5 these days, all the allotments are gone, they are losing sales, no diesels left, etc.....I guess they wanted to get more $$ from someone else!

I have owned or leased 2- 3 series, 1- 5 Series and 1- X3. I CANNOT believe that a BMW dealer would do this to me!! I guess I am way too naive.

I am now working on my letter to BMW.

My dealer added 400 dollars to my FINAL agreed price and started saying the same BS - diesels are hard to get etc. He was actually asking 1000 over but we settled for 400 after bickering and haggling.

I love my X5 but the dealer ruined the experience. When I cancelled the tire/wheel warranty - they refunded all the money but kept the Tax on it and haven't returned my call after leaving 6 voice messages. After selling a 55K car, why would someone cheap out on 120 dollars tax.