Paint defects brand new X5!

[ard]

Originally Posted by wslee

I do have paint defect in my brand new 2010 X5 LCI before, look like dirts or bits cover under base paint, 1 in front bonnet, 1 in real lower tailgate. Have been a night mare dealing with my local dealer to resolve the issue. They sent my car to polish at the 1st attempt, found the defects are deep beyond repair. Sent the brand new car to repaint in the local paint shop who they claimed is the best in the market for 2nd attempt, come back with finger print mark on wet paint, thick edge & wavy surface.
I refuse to accept the car, than they want to sent for 2nd repaint, I was rejected the 2nd repaint suggestion. Make a several complaint to BMW Australia with no help, complaint till the dealer office manager with no help. Finally I treated to bring the issue to legal to claim back my money of the brand new car. Only by then they suggest to swap the 2 panels with another brand new car in their stock. Take nearly a month to resolve the problem.
You are very lucky that they swap the bumper for you straight away.
Now I have the engine oil too high warning, and my X is with the dealer at the moment.

1. You actually believed them when they said 'they are the best'???? They lie, they are ignorant...pick one or both, but everyone needs to do their OWN investigation.

2. Swapping body panels?!??! That is a horrific plan, paint rarely matches perfectly..minute variations in metallic shading, etc, will make it easily detectable. Is this already done?

3. i had the oil issue- new sensor and reprogram

[wslee]

Originally Posted by ard

1. You actually believed them when they said 'they are the best'???? They lie, they are ignorant...pick one or both, but everyone needs to do their OWN investigation.

2. Swapping body panels?!??! That is a horrific plan, paint rarely matches perfectly..minute variations in metallic shading, etc, will make it easily detectable. Is this already done?

3. i had the oil issue- new sensor and reprogram

That was happen 10 months ago, luckily they did a great job after swap the panels, the car they took the panels from was also brand new with same batch of production, they did a great polish to the whole car after swap the panels, I'm happy to accept it.

But having another horrific experience yesterday after took my car from iDrive engine oil level problem repair, another cowboy style of workmanship, see my other post:
http://www.xoutpost.com/bmw-sav-foru...-too-high.html

Unfortunately Western Australia, the larger state in Australia only have 1 BMW dealer, I don't have much choice.