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Couple of coments...
Find out precisely what codes were found and what tests were done. Demand that these be in writing in the work order/service report... Tell them you don't mind if it takes a page or two. Refuse to sign off on the warranty unless the do.
Why?
It keeps them honest and sends a message that they are being watched.
They've opened a 'PUMA' case. This means the tech is no longer calling shots, but rather the idiots back east.... This can be good and bad- if you local tech and service manager are proactive and PUSH them, they can get help... But if the local guys just shrug and say 'just do what they say when they get back to us' it can be bad.
Not much to do other than being engaged and attentive. If the dealer is doing their job, but you still have difficulties, make it known to the local dealer you are pissed but you will not burn them... When crap happens and you've treated the dealer well, they can be a great ally. (I'm doing a buyback now, with great help from the dealer..)
Anyway, hope it all works out- usually does.
A
Ps m5board?
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08-10-2011, 08:57 PM
Hybrid Mode
