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Old 08-19-2011, 04:11 PM
ard ard is offline
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Well, sounds like they are doing the best they can- recognize that the dealer/tech is kinda at the mercy of the engineers once it is a PUMA case. BMW is currently taking A LOT of heat about some of the new software/emissions stuff.

I'm lemoning my diesel in the next few weeks. 70 days in the shop, figured it was a good opportunity to upgrade to a 2012 for not much $$$.

Hope they figure it out-

A

PS I thought your name looked familiar....
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Old 08-26-2011, 11:14 PM
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Quote:
Originally Posted by ard View Post
Well, sounds like they are doing the best they can- recognize that the dealer/tech is kinda at the mercy of the engineers once it is a PUMA case. BMW is currently taking A LOT of heat about some of the new software/emissions stuff.

I'm lemoning my diesel in the next few weeks. 70 days in the shop, figured it was a good opportunity to upgrade to a 2012 for not much $$$.

Hope they figure it out-

A

PS I thought your name looked familiar....
Thanks for the info...and good luck with your upgrade!

Here is an update so far...they replaced the DME computer early this week which did not fix the problem. More diagnostic tests BMW NA wanted run, then the had them replace the throttle body which happened today...guess what...that didn't fix the problem either. Now they are telling the dealer to replace "several relays".

So all in all, they have had the car now for 3 weeks, replaced the HPFP, DME and the throttle body and still can't keep the car from stalling. 3 parts, 3 weeks, no fix. Getting very frustrated as of now. Can't blame the dealer too much since they are being very communicative with me, but am very frustrated with the whole PUMA process as this is taking forever due to the communication time gap that it adds to the process.

Does anyone have any suggestions on someone/or an office to contact at BMW of NA to make my discontent know? I own 2 2011 X5s and if this continues to go as it has for the last three weeks, these will likely be my last X5s. Love the trucks but can't really accept this is how they deal with problems...

Thanks

X now vented...
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