Question about BMW Ultimate Service

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Originally Posted by wkt20

Thanks for your responses.

Let's assume that there is no confirmed visits for BMW service but since the service minder is GREEN, can I still get BMW to perform a service and cover the cost under BMW Ultimate Service?

That is an interesting question....

The text of the legal agreement that defines the 'ultimate service' is that they will only provide service as required by the car's CBS (Condition Based Service) system. Which means that if someone reset it, and never did the service, the car will never 'know'...neither would BMW. Arguably the dealer could say "if it is green, BMWNA wont pay for it".

Now, BMW *will* know if they paid for a prior service (this is maintained by BMWNA in a central file under the VIN). I suppose an SA could cite that 'the car indicated that the service was reset' and 'we have no record of an oil service' and ask BMWNA to pay for the service, arguing the service was not done when indicated.

But all this is speculation- find out what the key read, car and BMW service history system all say. You should be able to drop by and have a conversation with a service advisor about this without an appt. (Just NOT on a Friday, and NOT early AM or late PM!)