Do Not Use BMW of Manhattan on 57 street
 

Do Not Use BMW of Manhattan on 57 street, They are the Worst, every single problem I have I always have to come back a week later or so for the same thing, Anyone has any other place in NYC where they do excellent work?

I use them but they are OK!!! Nothing special!!! I actually had a SA yell at me and when I mean yell, I mean all out :shutup:on the phone because I metioned my crappy experience with them at one time on bimmerfest ( I dropped a name which I should not have which I later edited out of the post. I kept my cool and didnt complain to the manager. I probably would not go back to them myself but only time will tell.

BMW of Manhattan on 57st SUCKS
 

I had my 2001 X5 for exactly one year now, I spent there already getting the problem fixed over $9000.00 and most of the repairs I gotten I had to go a second time for the same problem, then they find something else wrong and when I tell them about it and that why they did not find it in the first place they said the diagnosis machine did not pick this up the first time, I do get some reduced, but $9000 is a lot of money to shell for repeat problems, and I only go there because is next to my job, I think I am going to have to switch to the other Dealer downtown,

Manhattan BMW has no customer service skills.... I walked in dressed in my usual business suit... discussed the potential sale of an 08 X5.... already knew what options i wanted, SA said she would get back to me on options and trade-in info... never did... went back a week later.... got the same answer.... again no call or e-mail...

stopped by again two weeks later... still no info... but this time receive a "trade-in dept takes forever to get back to us" answer.. gave up and headed for Westchester BMW...

there..i got trade-in info on the spot, negotiated a good price, good great finance rate, and was able to place order right then and there...

a month later i got my new X5 with all the toys!!!

My suggestion is to leave the city of cold hearted snobby dealers and head north where they have larger selections and are more family oriented.

Every time I have called them, I simply hate their manner. You're right zero customer service skills...

I agree, go north young man! Or west or east, just not to 57th street...

Usually on the forum we refrain from mentioning the dealer names, but just the same, STAY AWAY FROM ALLISON MT VIEW BMW in the SF Bay Area also. Same problem there :confused:

I never bought my X from them, but i noticed the parts dept guy never smiled and seems like to have a bad hair day all the time. Thats what i told one of the technician over there and he just laugh and nod his head, its like saying, he's nothing! I guess he didn't like him for some reason. When i came back one time, he's not there anymore and the guy who took over seems cool. Thank god!

Seems like BoM is headed down the tube. Westchester BMW also has great service. Both are said to be company stores.

so does any body have a location closer to brooklyn other than westchester bmw???

STEALERS Suck, They can't troubleshoot anything. shotgunning parts, they are very good at that. BMW Concord scammed my mom that she had air leak on her E39 after an oil service. Driving home from the dealer the car overheated because they cracked the radiator. I work on all my cars, they're only good for emergency parts and heck if they have the part I need in stock.