Now that's customer service

Randy,

I was going to give Parag a few more days before contacting you to see if you could help me...you beat me to it! I agree with SuperGreg..."now that's customer service!"

I will send you a private message with my "problems" to see if you can supply me with the missing/wrong parts.

I appreciate your help.

I actually got the tvon nav product the problem was that they charged me for the tv antenna amplifiers and never sent them to me because they are not compatible with the X5, that's one. Second the reverse camera wasn't working I was sent a second one which was also broken, I decided to return both and get a refund, well, it's been 3 months and I'm still waiting for my $400 dollars, to say the least. I definitely agree with removing all references of tv on nav from this forum, that won't help those of us who already have issues, but at least it will prevent anyone else from getting scamed!!! My .02!!!

WOW... i was thinking about getting a Bluetooth module for my X, but now after seeing all this issues I am afraid to order one and get scammed..

Get it from EIS and you will be fine

ROMEO - I've been working with EIS to help solve my problems from my previous post (the problems that are the fault of Advanced Autovations) and Randy@EIS has been extrememly helpful. I recommend contacting him to get the bluetooth kit and you won't get screwed. I didn't even purchase anything from him...yet...and he has already sent me 3-4 emails trying to help me get this working. He has all my business in the future. Great customer service!

Thanks guys. I appreciate your feedback.

FYI, TVonNav has been removed from the sponsor list.

I placed an order with Advanced Autovations on 12/28 for a Bluetooth kit for FedEx 2-day delivery. They billed my card the very next day, but never shipped any equipment. They also failed to respond to any of my email correspondence, and they do not answer their phone. In addition, their VoiceMail system is full and is not accepting any new messages. I have sent an email indicating that I wish to cancel my order, and request a credit be posted to my account. I have also instructed the credit card company to reverse the charges, and would suggest that anyone else in my situation do the same.

On a brighter note, I bought a kit for EIS this week, and received it in the mail 2-days after ordering. I was able to call EIS and get a live person on the phone right away. Randy was extremely helpful, and the kit works well in my 2001 X5.

__________________
---------------------------------------------------------------------------------------------------
2008 E70 X5 4.8i Black / Tobacco Leather with Premium Package, Technology Package, Cold Weather Package, Premium Sound, Rear Climate Control
SOLD: 2001 E53 X5 4.4i Pearl Beige / Black with Sunroof, DSP Premium Audio, CD-Changer, EIS Bluetooth, and PDC.