My experience with BSW!

[X5rolls]

Essam, the guys are right, their recommendations follow normal practices here. Whether or not you choose to accept that is up to you. Lots of good advice and experience here on this board.

[Essam Khafagi]

Originally Posted by statdoc

The principle is that you chose to ignore the instructions and advice of the seller, and now want to not only complain, but blame the seller and get reimbursed 100% for your mistakes.

What instructions? It is not rocket science here! I only used another type of glue which is supposed to give the same outcome!

You are trying to make me look like a kid who sees car speakers for the first time and played with them without reading the instructions!

FYI, you are talking to a 40 years old Telecommunication Engineer working in one of the biggest American telecommunication companies in the world. I am dealing with the most delicate products in the world on a daily basis!

I know I did not damage the speakers by any means, and I know I packed them in a protective way. It is up to you to beleive it or not!

[statdoc]

Originally Posted by Essam Khafagi

What instructions? It is not rocket science here! I only used another type of glue which is supposed to give the same outcome!

You are trying to make me look like a kid who sees car speakers for the first time and played with them without reading the instructions!

FYI, you are talking to a 40 years old Telecommunication Engineer working in one of the biggest American telecommunication companies in the world. I am dealing with the most delicate products in the world on a daily basis!

I know I did not damage the speakers by any means, and I know I packed them in a protective way. It is up to you to beleive it or not!

Oh, why didn't you say so? !! I bow to your genius!

[Wagner]

Originally Posted by Essam Khafagi

Guys,

I accept a deduction, but not 230$ for lost boxes!.
They are plain white boxes with nothing printed/written on them! Boxes for the mids are like a cigarette packet, does this worth 230$?

Wagner, this is not my first time to buy aftermarket speakers, and it is not my first time to do a complete audio upgrade. Pioneer speakers sounded perfect from the moment I turned on the system and it is still satisfying me.

One more thing, I DID NOT use the super glue on the speakers itself, it was on the outer rings 3cm away from the speaker and on the housing. It was only a single drop on each axis of each speaker. The silicon would be even worst if removed!

I asked for a proof of damage (pictures) to be able to raise a claim aginst the shipping company but BSW did not send me the pics. They did not even reply till now. How should I know what damage they are talking about?

It is not a matter of money, it is a matter of principals and concepts. 200$ is nothing for me, but when I pay them by my own well!

Thanks everyone!

Facts are facts, you didn't obey the instructions for installation or refund. How do you expect a larger refund You should be happy you weren't told $0.00. It isn't their job to provide you with proof, they wrote the warranty you agreed to in purchase. Onus is on you, not them.

[Wagner]

Originally Posted by Essam Khafagi

What instructions? It is not rocket science here! I only used another type of glue which is supposed to give the same outcome!

You are trying to make me look like a kid who sees car speakers for the first time and played with them without reading the instructions!

FYI, you are talking to a 40 years old Telecommunication Engineer working in one of the biggest American telecommunication companies in the world. I am dealing with the most delicate products in the world on a daily basis!

I know I did not damage the speakers by any means, and I know I packed them in a protective way. It is up to you to beleive it or not!

Superglue...silicone...yupperz same substance there. What company do you "work" for, so I can avoid them Don't want engineering that thinks silicone is the same as superglue.

Hopefully you've learned from the experience and will have these professionally installed by a competent installer next time.

PS...always amazed by the exceptional financial situations of people on this forum who own 5-6 year old BMW's

[Essam Khafagi]

Originally Posted by Wagner

Superglue...silicone...yupperz same substance there. What company do you "work" for, so I can avoid them Don't want engineering that thinks silicone is the same as superglue.

Hopefully you've learned from the experience and will have these professionally installed by a competent installer next time.

PS...always amazed by the exceptional financial situations of people on this forum who own 5-6 year old BMW's

Wagner, I will accept yoru sarcasm
I did not say they are the "same" I said they serve the same purpose (adhesive)..

.. and I work for 3M if you want to avoid them (I guess you can't, we are in everybody's life)

Regarding the 5-6 year old BMW, I just love this car and will not replace it in maybe three years more (it only has 55,000 miles on the counter)... This has nothing to do with my exceptional financial situation

and yes I have learnd the lesson ... thank you very much

Bottom line, where is BSW from all this?

[Wagner]

Originally Posted by Essam Khafagi

Wagner, I will accept yoru sarcasm
I did not say they are the "same" I said they serve the same purpose (adhesive)..

.. and I work for 3M if you want to avoid them (I guess you can't, we are in everybody's life)

Regarding the 5-6 year old BMW, I just love this car and will not replace it in maybe three years more... it has nothing to do with my exceptional financial situation

and yes I have learnd the lesson ... thank you very much

Bottom line, where is BSW from all this?

Sorry, I have to get this jab in

Concrete then serves the same purpose as Elmers Glue (they both stick), Water serves the same purpose as Vodka (its wet and clear), flame thrower same purpose as a match stick...and on and on...again...just had to get a jab in. And...I hate Post-It notes

BSW is taking the high road and not dealing in the weeds on a public forum. Props to them. They are a company, not a web forum member

[Essam Khafagi]

Originally Posted by Wagner

They are a company, not a web forum member

If they are a company, then they should reply to their emails
I posted here after 4 days of no reply from BSW, until the moment.

[Wagner]

I'm sorry, I don't run it But 4 days during Christmas....not bad.

[statdoc]

Originally Posted by Wagner

I'm sorry, I don't run it But 4 days during Christmas....not bad.

I would guess the OP doesn't do Christmas in Saudi Arabia.