My experience with BSW!

[Essam Khafagi]

Halston,

I do appreciate your initiative, but let me clear some issues:

Originally Posted by Halston Pitman

A couple things that my shipping manager brought to my attention.

- You requested to keep the front tweeters as you liked how they sounded. This will obviuosly take some of the refund away as you kept 20% of the package(2 out of 10 speakers were not returned).

I paid 530$, BSW deducted 100$ for the tweeter, I got return authorization for 430$. The point is clear here

Originally Posted by Halston Pitman

- You told Lee that the midbass drivers were never full installed. You put them in the door panel and just listened and decided you did not like them. The drivers have solder on the connectors and solder has dripped onto the basket as well as onto the wiring itself and has burned the wiring.

I never said that the mids were not installed. I agree on the solder as per the pictures.

Originally Posted by Halston Pitman

For the sake of full disclosure I switched my camera to shoot in JPG and uploaded the unedited photos directly to BSW's photobucket.

There are 2 packages that were packed exactly like this. The packages is designed for 6.5" Coax drivers and do not properly hold a pair of tweeters. The midranges were put loose inside the center rectangle area.

I agree, the mids were put on the outer hole of the foam, but i used an adhesive tape to keep them in place when taking the foam out.

Originally Posted by Halston Pitman

As you can see 1/2 of the midranges(1 of each type Front and Rear) are damaged on the cone from an impact. Unfortunately this leaves one good one for warranty repair. Normally, and we rarely get Stage 1 returns, we would let the midrange pairs be open box but 2 of them will have to be throw away and the other two can sit on the warranty shelf which we rarely have to go to.

I agree and accept.

Originally Posted by Halston Pitman

Here are 2 of the 4 midbass drivers. Notice the solder dripped onto the basket on the right driver and the solder has dripped and burned the wiring on the left hand side. The others have similar solder damage to all connectors but are not pictured.

I agree and accept

Originally Posted by Halston Pitman

With all that said and you keeping the tweeters, the damage from shipping and installation. I would like to ask you what I need to do to make you a happy BSW customer. I am not here to debate/fight over the internet. As said I and this company pride ourselves with customer service and I don't want you, or anyone else for that matter, angry with us and definitely not with me. So let me know what I need to do for you. My shipping manager has said 200 dollars and that was not reasonable for you so I want to know what I need to do.

It is not a matter of money, it is a matter of support and response. I am now convinced when I saw the pics, and this is all what I asked for. I will accept whatever refund you will offer. If it will be more than 200$ of course I will be happier (just kidding)

Thanks a lot Halston. I really appreciate it

[LeMansX5]

Seems like a happy ending to this story.