Their website is completely off as well as they do not have any support for USA products. Further, their list of supported BMW models is completely random.

The frustrating part is a company like NavTeq just refers you to BMW North America and finding anything about navigation disks on that site is like searching for a WMD.

The BMWNA corporate web site is about entire car models, who they're sponsoring, and so forth.

There are many people that work at the [physical] site that deal with everything from product literature to going out and auditing dealers who perform too many free engine replacements. The trick is to find the correct group and establish a good communication path with them.

As it happens, I'll up there for a day in 4-5 months to talk to all of the top brass. If this isn't resolved by then, I will definitely track down the right people and make the problem known.

Fantastic!

While you're at it, maybe you could mention to someone about fixing all the errors on the BMW accessories website (photos of items are shown in the wrong models/contexts, items are listed as being compatible for vehicles when they are not at all compatible, etc.).