| asawadude |
10-31-2006 07:21 AM |
My Nordstrom story -
I had a pair of Bally shoes purchased from Nordstrom that I wore on a business trip to the Bay Area. It rained the entire week that I was there; I ended up ruining the soles of the shoes from constant walking on wet tarmac (I was auditing our airport operations). When I came home, I dried the shoes out, stuck in some shoe trees, and threw them back in shoe box, thinking that I'd eventually have them resoled. A couple of years later, I buy another pair of Bally's which unfortunately did not fit right. I ask my wife to take my shoes back to Nordstrom and she returned with a store credit. But to my surprise, she had taken back my old pair of water damaged shoes by mistake and even more surprisingly, they took them back, offering little resistance. The store credit was for the full purchase price of the shoe, $240. Feeling bad about this mistake, I went back to the store, prepared to return the store credit in exchange for the old shoes, plus I brought the ones I needed to be exchanged. The shoe department manager told me, "We tossed your old shoes. You're a regular customer so don't worry about it. Go find a new pair." I walked out with 2 pairs of new shoes, but paid for only 1 pair because Nordstrom went out of their way to take care of me.
Nordstrom, IMHO, is the benchmark in customer service.
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