After a night of about 25 e-mails and several calls to Umnitza, and some between various combinations of: Me, FedEx, Umnitza, AmEx, and my mom (who's in NYC which makes things more challenging), the lights are FINALLY on their way. Hopefully. I've got a new tracking number issued and they're due to arrive sometime around 10:30 AM on Friday. All I can say is ABOUT F-ING TIME! I ordered them a month and a day ago. The people running Umnitza don't know the first thing about customer service, and their company seems to be built on lies and shifting the blame... Filing a fraud claim with American Express seemed to catch their attention. It was a nightmare, hopefully it will be worth it. I think the "cherry on top of this sundae" was this little gem of an e-mail I recieved once he found out I'm 16... I'm not going to post it, but the gist of it was that I'm 16 and I should just go listen to my mommy (because at this point my mom was working with him because I was so tired and burnt out from trying to get through to these people that I couldn't like.. talk)...


His reasons that the lights were delayed are/were: The computer never gave him the order, he lost the order number, he was in Taiwan... There were a few others... Usually a month after a customer orders something that was supposed to arrive 4 days after he ordered it, the company is scrambling to get it to them, not making more excuses... Oh well...

Avoid Umnitza like the f-ing plague..

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