We were joking about the same thing today as a friend is wanting to get out of his Verizon contract without paying the ETF. Start dialing!

I have been dealing with Sprint's "customer service" quite a bit lately and I must say unequivocally that it blows in big way. They have mostly been nice but totally clueless and powerless to do anything. The CSR's either don't know about how their own company works and the programs and promos running or they just don't give a crap. God forbid you get an offshore call center as I have three times last week and spend most of the call asking them to repeat what they said over and over. Sprint's reputation for poor CS is not surprising as I confirmed it for myself. I finally got some satisfaction after calling the corporate HQ today. It should never have to come to that for a customer to get some help.

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