True, that's what point/counterpoint is all about. To get a true comparison, you would need access to all of the manufacturers in-house service call records, which obviously isn't available. The article was simply provided as another source for comparison. Let's not forget that when your computer is down, your primary concern is to get it fixed a.s.a.p. Apple stands out here with their Genius bar and local in-house repairs, thus negating the need to box up your computer and ship it out for repairs. That is an intangible that many consumers don't include in their comparisons when shopping for a new computer . Now, feel free to counterpoint with "Geek Squad" comparisons .