Well, this is your typical Mercedes ownership experience:

1) Something's broken, you send it to the dealer.
2) It comes out more broken
3) Send it back to the dealer
4) It comes out broken again.

Repeat.

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2014 Mazda 3 GT: Ø Consumption: (click for details)

In my experience w/ both brands, this is the case, but the experience at the Mercedes dealer is 10000x better than at the BMW dealer. And I think my Benz dealer has actually broken significantly less than my BMW dealer. At the Benz dealer they at least attempt to fix things (by replacing it) and at the BMW it's either cannot reproduce or bring it back next time, also both dealers have scratched my cars (BMW did it 2 times actually) and the Mercedes dealer handled the situation significantly better, for the BMW I ended up taking it to the Mercedes dealer's body shop b/c the BMW one is horrible.

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2006 BMW X5 4.8is Lemans Blue/Beige/Dark Maple
-Nav, Comfort Seats, Heated Steering Wheel,
Rear Airbags, AUX Input
2009 BMW M3 Space Grey/Black/Carbon
-all options

Of course I have to say there is nothing like driving a BMW, but more than likely my next car will have a star and not a BMW roundel.

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2006 BMW X5 4.8is Lemans Blue/Beige/Dark Maple
-Nav, Comfort Seats, Heated Steering Wheel,
Rear Airbags, AUX Input
2009 BMW M3 Space Grey/Black/Carbon
-all options

I have had one major problem with my X5 dealing with variable value timing.

After three tries they fixed it. The third time the check engine light went off and triggered codes that they could follow. The problem was intermittent and therefor hard to solve.

In general I don't have any problem with BMW service or reliability. I don't think a CD changer problem is a big deal and I would much rather drive a BMW.

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Loving my BMW

Glad you had a good experience. My experience at BMW has always been great. No damage has ever been caused by any dealership and they always repair my ride professionally, and so far have always provided a loaner. The one body shop repair i had done was excellent and not done by a Mercedes body shop.

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….

You left 6 CD's in the CD changer? And who your mad at?

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….

why did you leave the CD's in the changer?

looks like YOU screwed up no?

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You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist.

I lost 6 CDs too. The cartridge was stuck and wouldn't come out. Kiss 'em goodbye Ry...Mine never came back.

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Current:
2016 X6 ///M Black Sapphire Metallic

Ditto, mine will not eject, THAT is why

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The Present:
2014 Audi Q5 TDI Prestige
The Past:
2013 Lexus GS350
2013 VW Golf TDI
2007 BMW X5 4.8i LOADED & Loved
2009 VW Jetta
2008 VW Touareg VR6
2005 BMW X5 3.0i
2005 BMW Z4 3.0i
2004 BMW X5 3.0i
2003 BMW 325i
2000 Ford Explorer Eddie Bauer 4x4