AT&T Asks Customers in NY, SF to Cut Data Usage

[Quicksilver]

AT&T customers in New York and San Francisco
are experiencing sub-par service and dropped calls
— and now the company wants to put them on a data diet.

Question is are they going to cut the price of their so called
unlimited data plan?

This issue may be coming to a head. If AT&T is going to
expect users to cut Data usage because of their
inability to provide users what they promised then
it would appear that AT&T would be in violation
of their contract with users.

Here's the article;

AT&T Wireless CEO Ralph de la Vega had some bad news for those of us in the New York or San Francisco metro areas. Not only did he acknowledge that AT&T customers in these cities were seeing poor service and all too frequent dropped calls (who knew?!), he said that the biggest data users in these cities would be forced to curtail their network usage.

OK that's a little drastic. According to the WSJ, he said, "Manhattan and San Francisco, particularly the city's financial district, are performing at levels below our standards," and according to the NY Times, "AT&T is considering ways to encourage customers to use less wireless data as its network struggles to keep up with demand".

Whatever. The deal is this (and journalists in SF an NYC have known this for years, why is AT&T only acknowledging this now?):

AT&T, most likely because of the iPhone, can't keep up with demand for wireless data in these two cities. Their grand scheme, after a few years of complaints, is to find a way to curtail the usage of their biggest "data hogs".

Why have a witch hunt when you can just build some more towers or improve the towers that already exist?

I might be missing something - like there is no more spectrum to carry all of the different calls - but I feel like if that were the case, AT&T would have come out and said it.

And, isn't a dense city exactly what a wireless carrier would desire when trying to reach customers for as little as possible? You get the most customers in as tiny an area as possible which could be covered by the least amount of towers. It isn't like the plains where you need to build a tower every few miles for thousands of square miles just to cover a thousand people.

Ralph de La Vega seems confident that these changes will work, but I wonder why, after three years of declining service, we should believe that these latest schemes will help AT&T catch up? Instead, I expect more excuses, distant plans and blaming users from AT&T.

I hope they prove me wrong.

AT&T Asks Customers in NY, SF to Cut Data Usage - PC World

[blktoptrvl]

My guess is that they will change the conditions of the contract for new users and continue to ask old users to keep it down - raising prices for all as soon as they can.

[X5rolls]

Blaming your customer for your business issue is a major FAIL.

[Meiac09]

Jeez and I haven't even been using mine in 3 months. I thought that would solve everything.

[blondboinsd]

I have to say that while T-Mobile isn't always the best (I talk 3000 minutes a month and see the issues with my Blackberry but also coverage gaps) they ALWAYS treat their customers right, have a good attitude and do what they say. I wish I had an I-Phone but one conversation with my friends who have it and I'm reminded of why I don't

[UCrewX5]

So does Verizon truely have the superior network afterall? hmmmm - http://www.nytimes.com/2009/12/13/bu...digi.html?_r=1

[Thunder22]

Originally Posted by blondboinsd

I have to say that while T-Mobile isn't always the best (I talk 3000 minutes a month and see the issues with my Blackberry but also coverage gaps) they ALWAYS treat their customers right, have a good attitude and do what they say. I wish I had an I-Phone but one conversation with my friends who have it and I'm reminded of why I don't

3000 minutes a month? I don't use that in 5 months. Wow.

[blondboinsd]

Originally Posted by Thunder22

3000 minutes a month? I don't use that in 5 months. Wow.

4,297 last month

[Thunder22]

Originally Posted by blondboinsd

4,297 last month

Holy Mother of.... well, you know the rest.


You spent 72 hours or 3 days on a cell phone in 1 month.

[Kewl X5]

Wait a sec, so now AT&T which has gained tons of cellphone users thanks to Apple iPhone is now blaming Apple iPhone equipment for poor cell phone service? I think AT&T would do well to just improve their cellphone service in NYC & SF...

iPhone Service Woes: Who’s to Blame? | NetbookBoards.com