BMW Changed their Low mileage oil annual oil change policy

ard · #1 09-09-2010, 11:50 PM

from a strictly legal perspective, I think the owners manual (if it states one year intervals are required) takes precedence over any SIB (which is not legally binding on the owner)

They may recall the owners manual and change it, but they cannot change it once they've given it to you. It IS the definitive agreement between buyer and mfg.

My 2 cents.

Find someplace else to do your oil changes anyway.

A

PS I suspect that the right letter, citing the issues correctly, ignoring any "policies" and simply refernceing the contractual commitment by BMW to provide "free maintenance" and the instruction to the owner the the manual that annual service must include an oil change, would result in a 'special consideration'.

JCL · #2 09-10-2010, 01:25 AM

I think that the owner's manual and warranty guide already had a conflict in that they described condition based service, and then added the line about an annual oil change.

I suspect that if BMW says that the annual oil change is not required in order to maintain your warranty coverage, then it would be hard to pressure them to do it. On the other hand, if they required an annual oil change to maintain warranty coverage, then it would be reasonable to demand that they fulfill the contract for maintenance service.

But for those that feel strongly, please go at it and post back and let us know how it works out. Whatever the technical or legal issues, there is certain to be a customer expectations issue for those BMW owners who have been diligent in getting low mileage annual oil changes paid for by BMWNA.