What is the purpose of a BMW sales rep? - Page 2

mikeytoo · #11 04-21-2011, 08:53 PM

I was looking at the new X3 at a few dealers in So Cal, found some good Reps and a few bad ones. The sales Rep at Savage in Ontario was a younger guy and was very knowledgeable about the new X3. The first thing he asks was if I was familiar with the new X3; I told him somewhat and from that point on we just talked about BMW’s in general and went on a test drive. If I had a question he would answer and if he did not know he would do some research. I was very disappointed with the first Rep at Crevier. This guy wanted so hard to prove he was an expert on luxury vehicles; unfortunately he was not. He tried to convince me that my ’06 ML was a rebadged Jeep GC and that the Mercedes R-class was a rebadged Chrysler Pacifica. He claimed his brother-in-law works for Mercedes in Germany and was part of the team that designed both. I told the guy just to go away and found another sales person who was much more professional. The Rep at Sterling was great, but the Reps at Irvine seem to have big egos. If you did not look like one of those pseudo rich “real housewives of Orange County” people they would just ignore you.

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Quicksilver · #12 04-21-2011, 09:14 PM

What the difference? What would you do with him out of the car that you wouldn't do while he's in the car?

Quote:

Originally Posted by rooroo

Now how do I convince them next time to let me test drive alone like the Mini folks did?

rooroo · #13 04-21-2011, 10:33 PM

Quote:

Originally Posted by Quicksilver

What the difference? What would you do with him out of the car that you wouldn't do while he's in the car?

Feel more comfortable to explore the handling capabilities of the car.

I'm not saying that I want to abuse the car, but get to know it better... and having the rep in the car is like going out on a first date with an attractive girl and having her father in tow... you just can't be yourself.

But asking him to keep his silence was the next best thing.

*I just passed 100 posts!

about friggin' time

1stE53 · #14 04-23-2011, 10:15 AM

I have to completely agree with a few of the comments on this post. I've been in sales for my entire adult life and found that Americans almost never research what they buy. It is too easy to sell them anything YOU like and not what they need. All it takes is one dishonest person and too many people get robbed (all those old people with luxury cars and every option available, but can't even unlock the doors).
I will have to admit that the ONLY dealership I've been to where there are true passionate BMW (or any car) lovers is here in Columbia, MO. There are two sales people who live, breath, and dream BMW. If I could only afford to buy a new BMW every year :-(
Dennis, one of the reps, sells and delivers new BMWs all over the country. He has a very dedicated clientele

NOX 3.2 · #15 04-23-2011, 11:38 AM

you have to visit the dealership many times and get to know all salesman, before you decide who is going to "earn" your business. Remember, BMW always will refer you back to the person who sold you the car, so choose well.

now, I get to test drive alone any model as soon as it comes out, my sales rep (I picked) even calls me 2 days before they get delivery of any new models to see if I want to test drive it first. I like that... I've been buying from the same guy since 1992, so he's like family, and treats me like such. So I follow him to any dealership he goes.

Quicksilver · #16 04-23-2011, 04:11 PM

Too funny;.....

Your analogy is an interesting one for sure. I guess I never felt uneasy test driving cars and I have on occasion asked a rep to keep silent. I just explain that I know you're trying to sell the car's features and I can appreciate that and we can do that later but right now I need to listen to the car. (Wind noise, exhaust note, engine noise, sound system ect.) none of which can be heard with him/her running their mouths.

Then I get on with ignoring that he/she is there and get to driving just Like I own it.

Quote:

Originally Posted by rooroo

having the rep in the car is like going out on a first date with an attractive girl and having her father in tow... you just can't be yourself. But asking him to keep his silence was the next best thing.

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