my cluster and mid are really messed up as well.
Is the info above still valid? cause there's no bmwna.com anymore. I did a search on google and it's bmwusa.com as the official BMW North America.

btw I'm located in Canada, could there be a different number/personel?

Try www.bmw.ca if i am close.

I just called them up, they said bmw canada have not issued a recall for the cluster + mid. so i'm SOL.

im hopign to get a reply from Leonora Vlaovich at bmwna.com, but chances are slim because bmwna.com no longer work.

http://www.xoutpost.com/x5-e53-forum/...=pixels+canada

Check this out too.

i guess warranty-expired canadians are not valid to get these replaced by the dealer.

http://www.vdorepair.com/
See this too.

Here is the contact info for Canada

[email protected]

Stephanie Roy-Lavallee


Good luck to all with them. I have emailed them 4 times and have gotten nowhere. I have gotten replies but it has been a bunch of BS.

Has anyone contacted BMW about this recently? I tried the email for Lenora Vlaovich and the phone number. Neither were good.

If anyone knows how to contct BMW regarding this please let me know.....

All this is no good now?


This has been posted all over, but here's the info you need... BMWNA has a goodwill replacement policy in place for the 5/7 series (includes the x5).... I recently had this done for my out of warranty '02 X5. In my case, about 50% of my pixels in the odometer were dead.. I paid for the the 1 hr labor charge, but the cluster was covered by BMWNA under this replacement plan. I've heard of some dealers charging 1/2hr, but this varies.... they take out the old cluster and pop in and reprogram a new one.

"Have the following information ready when you call BMWNA (details for that follow), which you'll also fax or email to them, as well.

Year and model of vehicle
Vehicle mileage
VIN number
Name, address and phone number of the registered owner
Name of your nearest/preferred dealer
Description of the defective unit (e.g., "Instrument cluster pixels" and/or "MID pixels", etc.)

Then contact BMWNA at:

Leonora Vlaovich
BMW North America (BMWNA)
201-573-7742
201-930-8362 fax
leonora.vlaovich "at" bmwna.com"

Leonora is the coordinator for this program. A rep will be assigned to your case who will work with your local dealer to get this fixed. In my case I received a call in the next day or two from a nice rep at BMWNA...

Good luck.

Here you go...just look up ;)