Thanks, I'll try to update the firmware before doing anything else. The cheaper the solution the better.

What is the "latest" update for the E815, and if I don't have it, how do I get it?

Hey Greg, they should have the update on Motorola's website. Do a search to figure which firmware you currently have and how many updates are available. I did a search on the E815 and found "Vibrate is stronger (that was very good news to me)
Bluetoothe echo problem gone (also very good news to me)
camera seems better in low light conditions, but I will need to give it more testing
Voice command dissappearing when all quick texts deleted issue gone now"...

Ooooh sweet!! I hate my weak vibrator! No jokes from the peanut gallery :nanana:

I went by my Verizon store yesterday, and they ended up giving me a brand new E815, and it does have the new firmware version # 8720_01.1E.00 on it. The vibrate is stronger now! I took a low light picture last night, and it is MUCH clearer as well!