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-   -   CPO Program question (https://xoutpost.com/bmw-sav-forums/x5-e53-forum/57983-cpo-program-question.html)

angels6377 02-18-2010 08:43 AM

CPO/Dealer troubles--Advise PLEASE
 
I bought a 2005 X5 last January from a BMW dealer in RI. They told me that the vehicle had not been CPOed so I asked why and could they. Of course they could, so I paid the additional 1500. Every time I brought this vehicle in for troubles, I was being wacked with diagnostic fees, and they never find the problems or tell me its not covered. After 4mths of owning the vehicle a warning light came on for the front brakes that needed to be replaced, after fighting with them that I only put 4,000 miles on the vehicle, why am I responsible for $1600 brake job already? Now my vehicle is in the shop for a 45k inspection (63,000k on the vehicle) and an internal engine problem. Diagnostic fees to find out if it is warranty? I started to dig...nothing makes sense.

After some digging, I find out the the vehicle was CPOed on 11/28/08 2 months before I purchased it. Did I pay for CPO twice??? and...Does this warranty a refund for a brake service that I had to pay for? there was a difference of some 300 miles between the CPO process and my purchase date. Anyone have advise??

faz 02-18-2010 05:08 PM

^^ you may want to start a new thread, instead of burying the above in this thread. This definitely sucks and you should be able to go back to the dealer ... they can't re-CPO an already CPO'ed car... this simply doesn't make sense.

X5 Meister 02-21-2010 02:33 PM

1 Attachment(s)
Yes the annual oil change SIB is quite old, but it is still referenced in much more up to date BMW documents. Apparently BMW distinguishes the US market from the Canadian market when it comes to service frequency. Here is a particularly interesting SIB that I forgot to post earlier.

SIB 122505

Quote:

Originally Posted by JCL (Post 713868)
There is a lot of confusion in the dealer community about the annual service recommendation for the prepaid maintenance program. Some dealers will do it, others don't. The SIB that mentioned it (the last one I saw) is from many years back, and applied to BMW models that aren't in production any longer. It also called for an oil spec that isn't current now. My dealer won't do a free annual service (in Canada, not the US), but will do it at 14 months. God knows why that is the interval, but that is what they work to under the prepaid maintenance program. I believe the SIB was issued by the BMW marketing organization in the US, and not the factory.

Personally, I think an annual service is a good idea, but with low mileage I don't worry if I go 18 months. I wouldn't let it go past 24 months, however. Others may cringe with that interval. Just realize that with BMW CPO vehicles, it may have gone 24 months twice, and it won't even be considered a reason to look under the valve cover before insuring it.


X5 Meister 03-10-2010 11:21 PM

1 Attachment(s)
What the dealer uses when performing a CPO.


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