Hey man so sorry to hear of your nightmare with this shop. It's always risky when you go to get these things done, as you've learned. It seems as if you didn;t even really NEED this done just looking to maximize/maintain your X to the fullest and got burned. Hope you get them at least refinished and as the guys said to have them properly address the pulling and vibration. I'd lead heavily with this complaint then move on to the wheel damage. This way their on the defensive already. What a pain and with you uncle working there too can possibly complicate things more than help.

Anyway, I've also seen great wheel repair done at the dealer with a third party coming in. Whoever services DCH BMW in Freehold NJ does an awesome job. I saw a set of E46 as well at 911 wheels redone and they looked flawless. His skill set even advanced and he now offer repair to E46 M3 wheels which have that "hyperchrome" finish (not really sure what it's called but it's sort of like chrome but not?!?!?!?!). I think he got around $100 per wheel.

Good luck and regardless your X5 kicks ass.

Hmm .. never heard otherwise. Thanks for letting me know. I'll have to research why that would be. Maybe it has something to do with them being uni-directional? I've always done this with no problems but that doesn't mean much. I'll look into it.

How someone could do that and NOT mention it at all .... there are all kinds of people. :hammer:

Damn jose.. thats pretty bad. sorry to see that. They should pay to repair your wheels!! unacceptable.

But i think you shouldn't panic because it should be an easy fix for someone who does wheel repair. theres a company in our area called Nationwide Wheel Repair. They work at BMW of Fairfax alot. I'm sure they come by the dealership near you too. maybe they can help out..1(800)710-2368.

I saved their info just incase..never used them though.

It might be worth sending your story along to corporate. It looks like someone took no care in removing the wheels. Send your pics and story and see if you can't get some $$ for repairs. That sucks, I'd have someone's ass...especially my uncle for the job!

Not good at all Jose. Sorry to see and read this. Hope you get all issues resolved and family stays intact. Look forward to a satisfactory outcome.

Had similar thing happen at Tire Discounter (chain) here in Cinci. They denied their machine could have possibly scratched the wheels. I though some of the damage occurred when they took off the weights. They were going to send me to a wheel repair place at the opposite end of town. I ended up having them repaired that the dealer, they had someone there who repaired wheels full time.

Twins, I feel your pain and really understand your point. After keeping my wheels flawless for 3 years, special care in parking and turning curbs, the last place I took my X for tire replacement scratched two and left a small indention in one of my rims. I was very pissed because other places had been so careful with them. I went through the hassle before with BMW when they scratched 2 of my rims on my 740, they settled up by paying me the price of 1 rim, but this one I just let it go because of the time and effort put into it before, but I am reminded of it everytime I clean my rims....

this is why i go to a trusted shop.. i drive all the way from Long Island to Queens in East Elmhurst when i'm doing something. Have to. No experimenting. They've done all my tire jobs and all my friends and family. I'm sure there are great places in LI closer to me, but why bother. I know these guys do great work and I go to them for everything wheel related.

The uncle part - i'd be pissed too but hate to say it, no one cares more than you do. If your standing watching then they'll take care of it.

When i put on my 215s the guy asked me how much i paid after he finished. I said "6" - he asked "$6000? nice wheels.." i laughed and said "no $600".. he asked "$600 each.." lol you get the point.. but he took care of me like they were $6000 set of wheels.

Also keep in mind not all hunter equipment is created equal... there are many different models and some have metal heads that hug the rim ans cause that damage. Some have plastic heads that are held just away from the rim and never come in contact with it. (which is what our shop uses) I change tires almost daily at work and I never let amything metal come in contact with the wheel face... thus have never scratched a wheel.

And I agree that a wheel repair/refinishing would be the way to go. We use wheelmasters at our dealer and they do a great job. (yet another job who's quality depends on the person performing it)