You computer is not talking to the car. Something is wrong. It can be the cable, or it can be the program, most probably the assignment of the COM port.

I did assign it to com1 per instructions when installing the software.

But ill look into that again.

Finally has some progress with this. seems like either the USB port I was using was no good or my set up of COM1 was no good. I chose a different USB port and reconfig COM1 and it seems like its working fine

The particular USB port you configured is the only port the software will function .

Thank you. Do I have reconfigure this if i shut the computer down or its set for this port unless i reconfigure it for something else?

No, you do not have to reconfigure the port, once it is done.

And yes, you have to connect the cable, turn the key to position 2 and start INPA. The engine doesn't have to run, but it doesn't matter if it does.

Thanks for the tips guys.