Quote:
Originally Posted by KenFox
(Post 1111310)
Mine is currently at the dealer with a bad footwell module and they are pushing back on the warranty claim because they said I hooked a computer up to it. Anyone face similar pushback? Went to the reimbursement portal and it shows my car is covered for it. Seems odd that a dealer is fighting about a warranty claim.
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Sure. Someone decided to F with you. (Why DID you tell them you were reading codes, etc???????)
They will claim that you caused the failure by messing with the programming- then it isn't 'covered'. Once they do this, then BMWNA simply takes what the dealer says and backs the dealership.
Under warranty, BMW pays 1.x hrs of labor and gives them an FRM to install.
If YOU pay, they get to charge you $400 -800 more than dealer invoice for the FRM, and they get to make up whatever hours they want: 2 hrs, 4 hrs.
Be careful.
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