Good news to report on my end. The dealer did the right thing and repaired my SZL module free of charge (which they should have) when my steering wheel controls quit working. They tried initially to put it on me for the repair, but with my response, "It was working the day I brought the car in, you worked on the drivers side airbag for the recall, and it didn't work when you returned it to me". They kept it 5 days, gave me a loaner, and all is good now.

If you are happy with that explanation, who are we to question....

:cool:

I think their "repair" was them plugging in the connector they missed the first time around and presenting it to you like they are doing you a favor.

Bingo

Edit: unless they gave you the failed part.... ;)

Does it even happen? Like swapping good working parts for failed and making owners "fix" that?Common thing in third world countries,is it common here in the upper NA?

Eh, there is enough money to be made just screwing people over honestly....

If the szl were unplugged I believe that would have triggered a visible dashboard warning, 4x4 DSC failure etc ...Not going to go test the theory.
Sounds like they forgot to plug in the actual buttons to the steering wheel, or the SZL module got damaged during removal, installation, or storage.

That's what I was referring to. The wheel harness into the clock spring.

Me not knowing the real truth of what they did, my belief is they damaged the szl module and didn’t know it until I realized it getting it back. I think if they just hadn’t plugged it back in, they would have just plugged the wires and sent me on my way instead of giving me a 2018 loaner for a week. No codes/errors showed on the dash when it wasn’t working. I did not ask for the defective szl back, so I’ll never really know...

I'm relatively sure that they must retain any parts replaced on their dime. Wsmeyer, I figured that's what you meant, though 65cobra specified that the shop told him they did replace the szl