Originally Posted by drod (Post 679598)

the problem is not consistent... it drove me crazy for a few months before i gave up and had them swap out the unit... it was actually working when they inspected it but the service manager i was working with took care of it anyway. (which is why you need to take care of your service rep from time to time)

i got the very same msg. I kept popping out and re-inserting the DVD until it finally worked... at first i thought it was a bad DVD and made copies... that worked for about a month then the problem came back...

trust me, swap it out if you can... force them... it's a bad drive.