Your policy has no dollar limits on the windshield (or any other part)- it says "we will pay to repair your car". Now your issue is coming to agreement on what it should cost. They don't TELL you, you NEGOTIATE the amount.

If have not heard of a major insurance company handling glass claims like this...strange. They usually have a captive auto glass process.

thanks ARD for the info, I'll call again on monday, my windshield now is a hazard , since the crack comes from the passenger side almost to the middle of the windshield..

Just to chime in I JUST went thru the same thing with allstate last month and was angry with allstate until I saw what there solution is.......they use Safelite which is who replaced my windsheild with a BMW windshield as requested IMHO BMW is charging to much to do this as Safelite was just under a thousand using there parts sensor bracket and all. Give them a call.

Safelite sucks...they do not use BMW mastics nor BMW procedures...they are the low bidder on windshields. most insurers use safelite as safelite gives them what they want- cheap & fast.

When pressed, safelite could not confirm that a car, repaired using safelite procedures would meet BMW safety standards. They make it a point to talk about their federally approved mastics- BUT their procedure is not 'approved'. I got to use BMW glass with BMW materials and, most importantly, BMW procedures.

But, to be honest, most people dont care and cannot tell the difference...