Center BMW, Sherman Oaks, CA

[818Guy]

I dunno what to think of Center BMW’s service since my purchase on 12/31/05.

Quick summary: bought my 2006 X3 in the rain on 12/31/05. A couple of days later when the weather cleared it came to my attention that the left side rear door window, on the inside, had scratch marks (1/5/06). The marks were exactly where the window sticker was placed. I guess someone at Center BMW thought it was a good idea to use a razor or something sharp to remove the window sticker.

Went to the service department to show them/tell them about the problem (1/5/06). I figured they would be involved at some point. Service rep had a sales manager look at the window; he acknowledged the scratches. He suggested that I contact my salesman and/or another manager to see about their window guy to polish out the scratches.

Went back two days later to show this other manager the scratches (1/7/06). He too saw them. He placed a call to their window repair guy. A couple of days later I spoke on the phone with the window guy (1/10/06). He said nothing could be done since it’s on the inside. Called the second manager back (1/10/06) and left a message about what I was told (window guy also left a message with this manager). Never called me back. Called the same manager next day (1/11/06). He told me to deal with the first manager. At this point I got pissed. I told him why am I being passed around from manager to manager?

Finally, on 1/12/06 my salesman was able to help me get the window ordered. Now I’m waiting for it to arrive and they’ll try to get me into service as soon as possible BUT they are not sure about a loaner car. WTF? This isn't my fault.

This "service" is unacceptable. Yes, I only purchased an X3 but what if I had bought the $100k M5 in the showroom? Would this have happened? No way…

Anyone else know if this is what I should expect from Center BMW in the future?