Valencia BMW, CA

[JonK]

When I purchased a X5 last August, the sales person told me when the car is in the garage they will give a loaner car. However it turned out they are willing or capable to follow through their promises.

Since it is being not a volume dealer, not many to chose from, it has been known they don't get good deals like some of the SoCal Dealers. Only incentive, the reason I bought the car, was a loaner car.

Service rep. Mark Samson told me if it is a service that takes few hours they don't provide a loaner. Last time, I had a right rear shade replaced other service rep told me it will take only an hour you could wait for that being fixed. One hour later service guy told me it will take another 4 hours. I had to wait for the shuttle for another 40 minutes.
This time, 15k maintenance, I told them I want a loaner car. They say no. I mentioned a sales guy, one of the receptionist ganged up with Mark and told me to find him bring him over.

I stand by my story to the teeth. Valencia BMW did me wrong.