Bummer on getting my cluster fixed

[X5Andrew]

After doing the cleaning of the cluster to get my pixels back I gave up and emailed Leonora. She forwarded it off to BMW Canada and here is what I got back


Dear Mr. ____

Your original email sent to Leonora at BMW North America has been forwarded to BMW Canada to respond. I appreciate the opportunity to review your feedback and respond on behalf of BMW Canada.

We are sorry to learn that your ownership experience has not been without incident. It has always been BMW’s objective to provide durable and reliable vehicles, which will require a minimum of service and not only meet, but exceed our customers’ expectations.

We would like to take this opportunity to confirm that BMW Canada has not followed BMW North America’s position to offer post-warranty financial assistance to repair MID units in BMW vehicles. When a concern arises following the expiration of the New Vehicle Limited Warranty, BMW Canada evaluates each situation on a case by case basis. We have reviewed your concern and due to the age of your 2001 BMW X5 3.0i, it is outside the period of consideration for assistance.

Mr. ____, you are a valued BMW customer and we trust you will understand that the warranty guidelines offered on new vehicles must be applied consistently for all our customers.

Sincerely yours,

Stephanie Roy-Lavallee
Customer Service Coordinator
BMW Canada