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I just think it is ridiculous. When you purchase a luxury car you expect luxury service. If my fellow BMW owners are allowing themselves to tolerate this type of service it will continue. I don't want to hear excuses, and stories about taking care of your Service Advisor. Who is the customer? If Lexus, Infiniti , Audi etc. can offer similar loaners, than BMW should do the same. They should listen to their current owners, we may not be owners in the future.
Last edited by ctm14; 07-20-2005 at 01:55 PM.
Reason: sp
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