WTF PAlm Springs BMW

[Tyson]

I have a 2006 BMW X5 with a couple of aftermarket add ons. Anyways here's my story. Last week my battery went dead after sitting in the garage for maybe a week and a half because I forgot to turn off the power to my head rest DVD system. I could not get the X to start for the life of me even after trying to jump start the thing using jumper cables. I called BMW assistance and they sent a tow company out so they could jump start the X. They did, but the juice the tow truck gave to my X completely screwed my entire computer system in the X, Nav was out, all my gauges were out etc....

I then took it to BMW Palm Springs after I explained what happened. They kept it for 2 days and when I got the call to come pick it up they told me that my DVD aftermarket system connected through my Nav system was the reason my X's computer went nuts. EAS installed that system a year and a half ago never had a problem. The battery dies and they decide to blame the DVD system as the issue. They then tried to charge me $260 plus because it wouldn't be covered unde warranty. I agrgued my point and didn't have to pay the money, but they unplugged the DVD system and refused to fix it.

As I was picking up my X my buddy was talking with a sales rep. who said it's common when a X's battery dies that the computer's brain will malfunction and service will make up stories in order to get some extra money. Has anyone else ever had this problem or am I the first. PS.....TOM AT EAS I NEED YOU TO LOOK AT THE SYSTEM TO RECONNECT IF POSSIBLE.