Nooooooooooooooooooooooooooooooo!

[jayjay_dee]

good luck jose... hope this get settled nicely and no one getting fired...

[steed77]

WOW this entire thing sounds like something I went through with NTB a few years back. substitute buddy for uncle.

The whole fire him over this... is CRAZY. That is a weak ass scare tactic. In the end, I got a lousy 200 bucks for 2 wheel refinishes. I sold the wheels and vowed to never go back to them. I have herd the same deal with Merchants here in NOVA...another buddy.

I now go to MD every time I need tires mounted on nice wheels. Great prices too. Radial Tire

[X5 Meister]

Should have audio taped that conversation. What a creep.

[X Foomph]

Originally Posted by X5 Meister

Should have audio taped that conversation. What a creep.

That's what I was thinking. Did you have the wife or another witness hear his statement of 'take it to a local wheel repair shop they deal with and he will re-imburse me for the cost' ?? If not, it's your word against his. Good luck.

[TwinsPoppa]

Okay, a couple of clarifications. I don't know how much work, if ANY, my uncle actually did - I never asked and still haven't. From my conversations with him and the manager it sounded like he supervised the work. Which is disappointing in that when he dropped the car off he never mentioned the damage or anything.


I had asked my uncle for:
1. Tire rotation of the fronts (tire dismount/install really).
2) Balance all 4 wheel/tire combos.
3) Check 4 wheel alignment and do if necessary.
4) Adjust toe as necessary.
5) Do not touch rear camber unless necessary for the 4 wheel alignment.

Uncle dropped off the X and thats when I noticed all the problems.

After, the meeting with the manager I found:
1) Front tire dismounts/installs done. (scratched wheels during this).
2) Balanced all 4 wheel/tire combos.
3) Didn't do actual 4 wheel alignment as when checked it was still good.
4) Assume no adjustment of toe per #3.
5) Assume no adjustment of rear camber per #3.

Okay, now some more important details:
1) I was ONLY charged for the 4 wheel/tires balanced - like $46. I did not ask my uncle for any freebies (as noted aboute paying extra so as not to scratch my wheels more).
2) My uncle told the guy writing the ticket to charge me but he CHOSE not to do it.
3) So, the part the operation that damaged my wheels, removal of the tires/mounting, was not listed and I DIDN'T pay for it.

Manager first trying to say IMPOSSIBLE for their machine to damage the wheel - the balancer. Then he finds out I was not charged for some work and starts saying if this goes through corporate more than likely my uncle will be fired. I say, hey, thats not what I want. If I have to walk no biggie. I reiterate I did NOT ask for any freebies, nor did my uncle. I reiterate I just want to be made whole and not trying to be unreasonable. I explain I could get them repaired but they probably could do it cheaper.

He starts changing his tune. Manager now says, hey, he loves my unlce dearly. He's a great worker and I'd hate to lose him - which is what will happen if it "goes through corporate". Now , he says, I don't want to do that and NOW I want to be fair (all of a sudden) to you too. Blah blah blah (about I want you to come back and do business, we don't usually scratch wheels, etc. BTW .. where was all this talk BEFOREHAND).

Anyways, THAT'S when he offers to reimburse me. I believe him and all but I just feel it did not have to go down like that to eventually get to where we ended.

I'm not ging to name the location and in no way am I trying to bad mouth anyone. I'm just relaying it from my perspective.

Another point. I would have taken to the original place that mounted my wheels and tires (only because my mechanic doesn't have that equipment) which happened to be RADIAL TIRE. Guess what happened after voicing my concern about my brand spanking new wheels and them telling me they specialize in that - they scratched one of my wheels! They compensated me for that with no charge on the work and $100. They also said they would take care of me when I need a new set of tires.

Frustrating!

[Michelle]

Originally Posted by steed77

I now go to MD every time I need tires mounted on nice wheels. Great prices too. Radial Tire

Another plug for Radial Tire. They are definitely the best in our area. Just about all of the MD/DC/NOVA members go there. They are also a supporter of our NCC BMW CCA chapter.

[X5 Meister]

According to the Hunter web site Radial Tire doesn't use the GSP9700 road force balancer unfortunately.

[mtX5]

wow.. i'm now scared to change my tires. guess im keeping these proxes s/t on forever


but glad to hear the issue is on its way to being resolved jose