stealer experience

[cavx5]

hi everyone...had a great stealer experience this week...brought the x in because i have a slow leak from the 2 power steering hoses..one that goes from the resvouir to a metal fitting and the other that goes from the pump to another metal fitting...they kept the car all day and when the service advisor called to tell me what was wrong..he said that under cpo bmw does not cover any rubber hoses...i then informed him that yes he is correct but the cpo brochure states all rubber hoses except power sterring and air conditioning hoses...he still did not believe me when i showed him the pamphlet and he proceeded to ask the service manger who was nearby..and was told by him that they are covered..he did not know what to say at that point and he then apologized...i then spoke to the tech and he told me that he did not check the car until almost the end of the day and didnt really see the leak until i pointed it out to him when i picked it up...i got so angry that i had to leave quickly...i dont like being lied to...will bring in next week to be fixed...sorry for long post but i have to vent....thanks rob