Avoid BMW Fairfax

[NOVAwhiteX5M]

first of all i have been going to this dealer for almost 10 years and bought several cars including 2 m3's and a x5m recently in addition to the cars my company has purchased.
Short version:
i go in for a 15k oil change and walk out w/ 9 extra miles and a gashed up front rim.
Long version:
400 miles left before the oil service due i take my car to bmw ffx. I get there around 9am the service advisor has NO idea that i made an appointment or why i was there. I explain im there for a oil change. The service manager says i don't need an oil change! So being polite i tell them the i-Drive and dash is indicating an oil service required. He then proceeds to open my hood all my doors and is practically giving me a warranty inspection. As i had a friend follow me i told him to contact me if he needed anything else. At this point the service manager said i couldn't leave until he thoroughly inspected the car. So i wait wait wait 15 min rolls by, he writes down my odometer and i leave. fast fwd to 6:30pm where i try to call and see if they can get my car ready. I call no less than 7 times before someone picks up and they claim they have no information on my car or if its even there. I kindly request they check again w/ my phone number, name, company name etc and they finally say they have located the car. I get there in less than 5 min from hanging up.
The service ticket says the air filter has been replaced when i told them EXPLICITLY NOT to, a bmw service comes by and confirms they only wrote that in the ticket so my warranty wont' be affected. I get in the car and notice my passenger side seat has been moved esp the thigh support. I drive away and notice the fuel reserve light and also noticed the mileage and oil level light. I snapped this pic in disbelief!

I then get home walk around the car and notice this :mad0260:
Fresh gashed up wheels!

This wasn't the first time i heard of bad service here as another coworker took his 335 there and they scratched his trunk .
Now i'm waiting for the service director who won't return my calls!

[Nik]

WOW, sucks. I have heard them doing crazy things in my BMW Center. For example getting whole crew fired because one of them saw how they put 1/2 used oil back on an oil change... Keep us updated, make sure you squeeze the sh out of them. Good luck.

[dragoncoach]

Maybe it's time to take it up the chain. This may involve you "hanging out" at the dealership to speak with the correct person who can handle your (their) problem. Remember to document everything and take it with you as well. It sucks when you can't trust where you take your car. I'm really paranoid with our M as well. Good Luck with your resolution.

[TriX5]

I once booked my car for service there and than cancelled it the next day. They are just too creepy.

A colleague of mine been going there for years and just bought 2 new cars off them (tho he uses only one particular SA) so I guess it just depends who your SA is.

Having said that VOB is far worse. A friend of mine dealt with Tischer in Silver Spring for about 10 years and was happy with them. Personally I only use Passport White team, at least they work with me to make things right when the need arises.