Dealer Blows my 4.8is engine!

[Bnagy4.8]

Final Update!!!

Sorry for the late update.
Well after the long awaited journey to get my SUV back I am thrilled to report that she is back in my possession and better than ever! We received promising updates from BMW NA that halted the need for lawyers, Thank God!

Four weeks ago we received word from BMW AG that my engine had arrived. The engine shipped and arrived at BMW northwest 3 weeks ago. The engine install took an additional 2 days from start to finish (swapping exterior engine parts). After they installed the engine I received word that my engine was fired up and they were driving her!
After they finished the install of my rear suspension, compressor, rims and run-flat tires, they found that my Control Module for my suspension was fried so they went ahead and replaced it free of charge. They also threw in the rims and tires free of charge. At the same time they replaced my front windshield which had a crack (damn semi-truck), replaced my door lock actuator that had issues, and took care of any and all expenses.

Upon receiving all documentation and signing off on all the work that had went into the SUV I spoke with the service manager who came clean on what happened in the shop the day my car went in. According to the service manager, the night before I came in for an oil change they updated their computer software from windows XP to windows 7. This software update was calibrated differently in comparison to windows XP in the sense of quarts to gallons. So when the tech input 8 for 8-quarts, the system ran for 8-gallons. Needless to say the they filled the engine entirely with oil.

None the less, I couldn't be happier! When I drove home I could not stop smiling !

Even though this has almost lasted 6 months my last few months went smoother than the first few. The new service manager performed the best customer service I could have ever asked for. I didn't feel like an inconvenience any more and I was not treated unfairly. Throughout my entire experience with the service manager Kyle, he was extremely apologetic and concerned for my comfort in the loaner vehicles. He kept me updated with any or no news regardless to keep in touch.

My experience with the service manager Kyle will be the reason I come back to BMW Northwest for future services. Even though my warranty is a parts and labor warranty he offered to cover my next oil change for engine break in.

At the end of our conversation I received a copy of all parts and labor that went into my truck to get it to pristine condition which amounted to the sum of $26,000.