Dealer Blows my 4.8is engine!

[bcredliner]

What's the latest?

[740ilDuke]

When the dealer doesnt comply, I typically go straight to BMW North America. What a PITA that has been for this guy. I've heard of it happening to other people in general, and they typically just replace the engine. BMW has lost their mind if they think a crate motor should sell for $24k. For that kind of cash, Id take it to VAC Motorsports and have a VF Supercharger installed and have the 4.8 gone through bottom to top. They could also source a 4.8 from any wrecked BMW with equal or less miles and give him an extended warranty on the engine due to the incident. I wouldn't personally expect my odometer to be flipped back to zero, but I would expect it to be rebuilt with warranty or replaced as aforementioned. My folks 750Li had the valve seal problem and BMW stepped in and covered most of it. $8500 bill and we paid $1500 and got more warranty. Anywho, hope he gets it resolved sooner than later.

[Ricky Bobby]

I'm sure its in litigation which is why we aren't getting updates. Could be years till we find out lol!

[JCL]

Originally Posted by Ricky Bobby

I'm sure its in litigation which is why we aren't getting updates. Could be years till we find out lol!

Or it was settled, with a condition that the details not be disclosed.

[e30cabrio]

Either way OP could say lawyer has me muzzled due to settlement agreement or litigation etc.

[Bnagy4.8]

Final Update!!!

Sorry for the late update.
Well after the long awaited journey to get my SUV back I am thrilled to report that she is back in my possession and better than ever! We received promising updates from BMW NA that halted the need for lawyers, Thank God!

Four weeks ago we received word from BMW AG that my engine had arrived. The engine shipped and arrived at BMW northwest 3 weeks ago. The engine install took an additional 2 days from start to finish (swapping exterior engine parts). After they installed the engine I received word that my engine was fired up and they were driving her!
After they finished the install of my rear suspension, compressor, rims and run-flat tires, they found that my Control Module for my suspension was fried so they went ahead and replaced it free of charge. They also threw in the rims and tires free of charge. At the same time they replaced my front windshield which had a crack (damn semi-truck), replaced my door lock actuator that had issues, and took care of any and all expenses.

Upon receiving all documentation and signing off on all the work that had went into the SUV I spoke with the service manager who came clean on what happened in the shop the day my car went in. According to the service manager, the night before I came in for an oil change they updated their computer software from windows XP to windows 7. This software update was calibrated differently in comparison to windows XP in the sense of quarts to gallons. So when the tech input 8 for 8-quarts, the system ran for 8-gallons. Needless to say the they filled the engine entirely with oil.

None the less, I couldn't be happier! When I drove home I could not stop smiling !

Even though this has almost lasted 6 months my last few months went smoother than the first few. The new service manager performed the best customer service I could have ever asked for. I didn't feel like an inconvenience any more and I was not treated unfairly. Throughout my entire experience with the service manager Kyle, he was extremely apologetic and concerned for my comfort in the loaner vehicles. He kept me updated with any or no news regardless to keep in touch.

My experience with the service manager Kyle will be the reason I come back to BMW Northwest for future services. Even though my warranty is a parts and labor warranty he offered to cover my next oil change for engine break in.

At the end of our conversation I received a copy of all parts and labor that went into my truck to get it to pristine condition which amounted to the sum of $26,000.

[deepblonde]

That is great news that your X5 is all fixed with a brand new 4.8 engine!

[e30cabrio]

Wow!

& CONGRATULATIONS!!

[Ricky Bobby]

WOW JUST WOW OP!

Awesome update and so glad to hear she is "back and better than ever", lets get some pics of that shiny new beast and that shiny new engine of course!

[TerminatorX5]

Thank God, there IS light at the end of the tunnels, and NO, it is not a locomotive barreling down at you!!!!

So glad for you!!!! So glad for the BMW NA (BMW AG, for that matter of fact), that they actually came through and stood by their customer base...