Problems. Poll: Keep or sell?

[biomimetic]

The person who handled the buyback moved on from NA. It did take 7 phone calls including one where the point of contact person put me on hold and got up to go to the senior rep's desk and ask her why she wasn't returning calls and wouldn't talk to me. The guy seemed really frustrated with her when he got back. I will say that even if it had been a new car, I don't think it would have gone any differently with this particular person. They just could not be bothered. One of those reps that refuses to give you a last name or email even though everyone else has. Rep's name was 'Jessica' in case anyone is so unlucky as to deal with her. I did eventually ask her if she thought her attitude constituted 'ultimate service' given what I had in writing from NA regarding another purchase of any sort or what had happened previously - but I did also state that I knew there was nothing they were obligated to do. And tried to be reasonable about bent valve covers, washed titles on a previous car, a dead rat I found in this one down by the fuel lines (forgot to mention that in my initial write up). Did not seem to care the car was sold this way, was a fire hazard, that I had had 2 BMWs which were dangerous - the frame damaged car having pullouts on the crumple zones, etc., etc... She basically didn't do anything except send an email to the sales staff at the dealership - not much (And considering she wouldn't give me her email for any kind of updating...). Not required as I said, but not impressed either.