E70 4.8i X5 vs the new Cayenne S

[scott27]

Originally Posted by vinuneuro

I understand your point, but it seems like these cases are different from your analogy to Sony. You had an isolated incident with them. These occurances with BMW are not isolated. Similarily, Sony is known for reliability. I'm sorry, but when we purchase a BMW we do expect reliability issues to arise, but that is the price to pay for driving pleasure heh. We expect that the warranty we paid for will be honored.

Does this sound isolated?
http://www.m5board.com/vbulletin/showthread.php?t=72395

What do you want from me? To take responsibility, or what?

I'M NEITHER BMW AG ADVOCATE NOR REPRESENTATIVE!

Please, do not throw flames at me. There are official channels to sort such cases out. I can't help you here. Sorry. All I can do is to tell you MY OPINION. My PERSONAL opinion. Clear enough?

Working for BMW AG doesn't mean I have to take every responsibility here for lemon products.

What's next? Are you going to scream at a cleaning lady at Apple HQ when your iPOD dies? I don't think so.

I'm not officially representing BMW here. I just provide you the info I had.

Btw, if you are not satisfied with a product change it. That's the best advice I can personally give you.


PS: obviously your line in avatar ("i come in peace") is not very true.

[vinuneuro]

Originally Posted by scott27

What do you want from me? To take responsibility, or what?

I'M NEITHER BMW AG ADVOCATE NOR REPRESENTATIVE!

Please, do not throw flames at me. There are official channels to sort such cases out. I can't help you here. Sorry. All I can do is to tell you MY OPINION. My PERSONAL opinion. Clear enough?

Working for BMW AG doesn't mean I have to take every responsibility here for lemon products.

What's next? Are you going to scream at a cleaning lady at Apple HQ when your iPOD dies? I don't think so.

I'm not officially representing BMW here. I just provide you the info I had.

Btw, if you are not satisfied with a product change it. That's the best advice I can personally give you.


PS: obviously your line in avatar ("i come in peace") is not very true.

No flame..I guess my assumption that you're here to promote the product was a bit hasty..

Something to the extent of 'I will pass on the info' would have easily sufficed..

[scott27]

Originally Posted by vinuneuro

No flame..I guess my assumption that you're here to promote the product was a bit hasty..

Something to the extent of 'I will pass on the info' would have easily sufficed..

OK.

Btw, you should understand BMW AG is a HUGE corporation with over 105,000 employees. Everyone is working on a very specific task he/she is assigned to.

I can't pass on the info since I do not personally know anyone at BMW NA, or BMW Australia etc. Or even people responsible for after-sales activities in our Sales / Marketing department in Munich. I making a call to a person in responsible department will have same effect as you calling a random person in you home town. Or you personally calling BMW AG - same effect.

I'm not such Übermensch knowing all 105,000 our employees, or have such powers as eg. a CEO.

[vinuneuro]

That's fair, though I think you missed the point on this one. You're over-complicating things a bit. No one is holding you personally accountable for these problems..we've beaten this to death so since a resolution hasn't arisen alread, I'll leave it at that.

Originally Posted by scott27

I can't pass on the info since I do not personally know anyone at BMW NA, or BMW Australia etc. Or even people responsible for after-sales activities in our Sales / Marketing department in Munich.

This can't be good..don't you work for marketing? Where's the cross-functionality?

[chiefneil]

Just to back up what LVR said about the rear vents in a hot climate - a good rear vent system really is critical in hot areas. You don't know how important it is until you've lived somewhere like Phoenix. In my experience BMW's a/c systems suck in general (I've owned an E36, E46, E53), and if you're in the back seat with puny vents, well, then it sucks even worse. I can absolutely see that having a better rear a/c system (and a better a/c overall) could be a big factor in someone's buying decision.

With regards to BMW's service issues, I absolutely think BMW is hurting itself when it comes to post-sales service. I've personally experienced it, friends have experienced it, and I've seen lots of stories regarding it. Right now they are experiencing phenomenal sales, but these things build up over time and eventually will bite them in the behind. Mercedes' quality issues started about 10-15 years ago, and is just now starting to hurt them.

In my friend's case, he had a problem with his power driver's seat under warranty. A new one was ordered, but the dealer never called to let him know it was in. He was notified the next time he went in for service, after his warranty expired. And you know what? The dealer refused to install the seat under warranty! They wanted him to pay for it. He contacted BMW NA, and got the same story from them. He's since dumped his X5 and vowed never to buy another BMW.

[Quicksilver]

Originally Posted by chiefneil

In my friend's case, he had a problem with his power driver's seat under warranty. A new one was ordered, but the dealer never called to let him know it was in. He was notified the next time he went in for service, after his warranty expired. And you know what? The dealer refused to install the seat under warranty! They wanted him to pay for it. He contacted BMW NA, and got the same story from them. He's since dumped his X5 and vowed never to buy another BMW.

Guess what, California law states that if a warranty issue is found documented and agreed to between the customer and the dealer and the warranty runs out before it's repaired then that repair must be completed under warranty even if the date for the warranry has expired. In effect the warranty is extended until that issue is resolved. Just saw that lately regarding others who have had issues like this with vehicles

[DINANM3]

that law is in CT also

[Poacher]

Same in NY-
And BTW: Great thread.
Enjoying the debate, but my timing is off for the next is.
I need to replace a vehicle comming off lease so I can't wait for the new is... (would if I could)... I'll just have to settle for a 4.8 i now and accept the fact that when the is rolls out, I'll hopefully be in the same situation (almost said boat) current "is" owners are now ....