Concerned but optimistic

[Satan1974]

*DISCLAIMER - This posting is negative and is the opinion of myself only. It does not reflect the opinions of anybody else on this board or the board itself. It should not influence you if you are thinking about buying an X5*

Ok, so this morning we went to the dealer to pick up our loaner. I went to the service desk first and asked if there was any update "No, not yet." I was told. "He (the engineer) only got the car at 4pm yesterday so hasn't had a chance to do anything yet. He'll have a look at it when he comes back on Monday, we only really do service things on a Saturday". So, the car broke down at 3:15pm on Thursday. They got the car at 9am on Friday. They didn't do _anything_ with this broken down £50k+ car until late on in the day, and by the sounds of it, I don't think they did anything at all. They aren't looking at it today because they have paying customers to worry about. They are closed tomorrow. On Monday, hopefully, they'll start seeing what the problem is. In the meantime, we have a bottom of the range 320d manual with absolutely nothing in it, not even satnav, so it's going to be a right pain using this on a regular basis.

Most worryingly though - and this is the bit I am putting down in writing in a strong letter to BMW. When we went to pick up the loaner car, the lady who served us had nothing but bad things to say about the new X5. She stated, in her words, "We've had loads of these (the new X5) in. They have a habit of stalling at traffic lights and not starting again. The sales people forget to tell people that little detail when they are selling them." So it's _not_ just me. It _is_ a widespread problem. There _is_ a serious fault with the new X5.

As I said at the beginning, don't let me influence you in deciding whether to buy one or not. I just wish I hadn't, and certainly wouldn't buy another. But that's just my opinion.

[rh71]

This is the first time in almost a year hearing about "loads of these in". Perhaps it was a bad batch at the time that came to your area (and a few others)? I wouldn't go so far as to say it's a widespread problem until we see more people chiming in about the same thing.

I do read a lot about software updates fixing this and that... that worries me a bit too as something so easily applied/changed can cause someone to have a very bad day.

[ghaitma]

Originally Posted by Satan1974

*DISCLAIMER - This posting is negative and is the opinion of myself only. It does not reflect the opinions of anybody else on this board or the board itself. It should not influence you if you are thinking about buying an X5*

Ok, so this morning we went to the dealer to pick up our loaner. I went to the service desk first and asked if there was any update "No, not yet." I was told. "He (the engineer) only got the car at 4pm yesterday so hasn't had a chance to do anything yet. He'll have a look at it when he comes back on Monday, we only really do service things on a Saturday". So, the car broke down at 3:15pm on Thursday. They got the car at 9am on Friday. They didn't do _anything_ with this broken down £50k+ car until late on in the day, and by the sounds of it, I don't think they did anything at all. They aren't looking at it today because they have paying customers to worry about. They are closed tomorrow. On Monday, hopefully, they'll start seeing what the problem is. In the meantime, we have a bottom of the range 320d manual with absolutely nothing in it, not even satnav, so it's going to be a right pain using this on a regular basis.

Most worryingly though - and this is the bit I am putting down in writing in a strong letter to BMW. When we went to pick up the loaner car, the lady who served us had nothing but bad things to say about the new X5. She stated, in her words, "We've had loads of these (the new X5) in. They have a habit of stalling at traffic lights and not starting again. The sales people forget to tell people that little detail when they are selling them." So it's _not_ just me. It _is_ a widespread problem. There _is_ a serious fault with the new X5.

As I said at the beginning, don't let me influence you in deciding whether to buy one or not. I just wish I hadn't, and certainly wouldn't buy another. But that's just my opinion.

Don't worry Satan, there is nothing you can do or say that can prevent us from buying a BMW X5. The way I see it, this machine is man made and you may have a lemon. I appreciate your input but I think you should also direct your complaint to BMWNA in order to get a faster solution to your problems.

[Satan1974]

Originally Posted by ghaitma

Don't worry Satan, there is nothing you can do or say that can prevent us from buying a BMW X5. The way I see it, this machine is man made and you may have a lemon. I appreciate your input but I think you should also direct your complaint to BMWNA in order to get a faster solution to your problems.

Thanks ... even though I'm in the UK?

[AidenL]

Satan, did I see you mentioned a battery charging problem indicated on the iDrive? I have this very same problem on an E90 currently......

[Satan1974]

Yes, the battery charge problem came on a week ago last Thursday (6th September). It started off saying the battery was low, later in this day this changed to "critical". Phoned BMW and they said "we can fit you in on Tuesday" (!). By the time Tuesday came, the error had gone, they had the car all day and reported "no fault found" so just handed it back without doing anything. Two days later it broke down, and the car has been at the dealer ever since. So much for "no fault found".

[X5FX]

<<She stated, in her words, "We've had loads of these (the new X5) in. They have a habit of stalling at traffic lights and not starting again. The sales people forget to tell people that little detail when they are selling them." So it's _not_ just me. It _is_ a widespread problem. There _is_ a serious fault with the new X5.>>