My 2009 X5 35d Delivery Nightmare

chrisutley · #1 04-25-2009, 11:36 PM

So I arrive at the Dealership this morning at 9:30am to pickup my new X5. Just 3 short hours later (ahem) the detail crew has finished my vehicle that was due at 10am. They had 3-days to detail my ride, so the fact they were so late was irritating. Of course once I saw it gleaming in the sun, I quickly got over my dissatisfaction... UNTIL!

The delivery training is over, and we're off to the pump to fill up my X with some diesel. The first gas station has none ... which amused me as I knew I'd run into that from time to time. So we drive down the road, and fill up a the next Shell station. While I'm outside waiting for me salesman to pay for the fuel, a Fuel Pump warning comes up on the iDrive display. I'm thinking it's a pressure issue, maybe we just need to reseat the gas cap. Well ... 4-hours later it turns out they still aren't sure what it is.

So my X sits in the repair bay undelivered. I'll have to wait until Monday for the regular service crew to come in, and hook the vehicle up to the BMW mother ship to diagnose what's going on.

I can't help but wonder if this is a sign of things to come with the diesel. This isn't exactly new technology, so hopefully it's just "one of those things"... This is my first BMW ... I've been waiting 39-years for this day, so what's 2 more I guess.

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4.6is Ryder · #2 04-26-2009, 12:05 AM

Good attitude to have....it should be worth the wait. Also welcome to the outpost.....your source of information for all things X.... (well maybe not all)

..........Phil

DBC · #3 04-26-2009, 05:25 AM

They come out of the factory with next to no fuel in them, it might be that you had almost run out of derv and the pump had sucked some air in, (they self blead) and it shows up as the fault you have showing.

jimsaq · #4 04-26-2009, 09:14 AM

wow they don't give you a tank of fuel?
bummer about your delivery, sounds like a lame dealership :/

it might encourage you to know that the only mechanical/electrical issue I've had with my 3.0sd (.au designation for the twin turbo diesel) in the past 12 months since I took delivery is a faulty power steering pump which worked fine but threw up an error on the idrive. I just hit 30,000km's on the clock

Thunder22 · #5 04-26-2009, 11:31 AM

That's disappointing.... chin up, they'll get it worked out.

Good luck.

rh71 · #6 04-26-2009, 11:33 AM

wow talk about unprepared. Maybe you would've had better luck with a weekday / weeknight delivery. I was worried about nighttime too but they had it inside the garage with lighting for your inspection, etc.

Ag4.8 · #7 04-26-2009, 11:59 AM

Which Cinci dealer?

I received a 4.8 that went into the shop the next day (I am also in Cinci) Ended up getting it replaced because of so many problems. Replacement arrived at dealership Friday night and I will pick up Tues.

chrisutley · #8 04-26-2009, 11:59 AM

They actually do give you a full tank of fuel. We were at the filling station when the error popped up about 5-minutes after we filled the tank.

Glad to hear your 3.0sd has been reliable. I love this engine. The power and quickness, coupled with relatively good mileage is terrific.

Quote:

Originally Posted by jimsaq

wow they don't give you a tank of fuel?
bummer about your delivery, sounds like a lame dealership :/

it might encourage you to know that the only mechanical/electrical issue I've had with my 3.0sd (.au designation for the twin turbo diesel) in the past 12 months since I took delivery is a faulty power steering pump which worked fine but threw up an error on the idrive. I just hit 30,000km's on the clock

chrisutley · #9 04-26-2009, 12:07 PM

The BMW Store. They tried hard to make things right with the mechanical failure, so I'm not sure I can hold that against them. However, I'd expect a BMW dealership to have your vehicle perfectly detailed, and sitting there waiting for you at delivery. That might seem like a minor thing to most, but if I ran a dealership deliveries would be almost like a religious ceremony. Everything would be scripted perfectly, and you'd feel like something special had just happened as you drove off into the sunset.

Good luck with your replacement. How long did it take before they agreed to replace the vehicle?

Quote:

Originally Posted by Ag4.8

Which Cinci dealer?

I received a 4.8 that went into the shop the next day (I am also in Cinci) Ended up getting it replaced because of so many problems. Replacement arrived at dealership Friday night and I will pick up Tues.

Ag4.8 · #10 04-26-2009, 12:33 PM

Bought my 05 4.8is from the Store. Service there is very good. Ended up buying 09 4.8 from Jake Sweeney. Great deal and they have been very responsive with my problems. They agreed after third time I brought it in. (But the manager mentioned possibility of replacement after second visit) Only had car about 40 days before they offered to replace with identical vehicle. I have been impressed with how the have handled things.

Hope yours gets worked out.

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