Vendor holding on my money

[Penguin]

Originally Posted by erick_c

In this case, using your example, you want to order an HP computer so you go to Fry Electronics. Fry orders from HP (and then Fry will subsequently deliver it to you) but it arrives at Fry damaged. The problem exists for the shipping company because the damage occurred during the transaction between HP and Fry.

This is how I interpreted the problem

Then perhaps I misread the original message:

"Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims"

That sounded to me as if MORRISTOWN shipped the wheels to him via FEDEX and they arrived damaged.

[nupak]

Penguin,

Yes, you have it correct.

[erick_c]

Originally Posted by Penguin

Then perhaps I misread the original message:

"Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims"

That sounded to me as if MORRISTOWN shipped the wheels to him via FEDEX and they arrived damaged.

Aye. I guess I assumed when the part was ordered through Morristown that the part was delivered to Morristown. At least in my case here, whenever I order something from my dealership, it gets delivered to the dealer. I have to go there to get it (or have it installed).

Since the OP confirmed that the parts were delivered directly to him, then OP has no choice but wait...

I guess Jules (Pulp Fiction) was right about what happens when you make an assumption. My bust.

[trueX5er]

Originally Posted by mtech8

No need to get all bent out of shape so quickly. Rejecting a credit card so fast could slow down resolution to your problem. And reporting it to the BBB should only be done after things can't get resolved.

I've purchased from MORRISTOWN BMW a few months ago. No problems with my order. They are VERY slow at responding. I figure they are using the internet to supplement their parts deparatment and haven't dedicated a person to it fully. Either that or they might have really good business and lack the resources to handle the situation. Regardless of the case, I found their discounts very good, plus I don't know of any other dealer's parts department selling on the internet.

Give them a call and try to speak to the parts manager or someone higher up. Like erick_c says, don't be belligerent, just keep talking and insisting that the matter gets taken care of.

Good luck!

Have you even seen the MB Scammer thread? This seems like exactly what they are doing. To the dot.

[brian5]

Originally Posted by trueX5er

Have you even seen the MB Scammer thread? This seems like exactly what they are doing. To the dot.

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

[mtech8]

Originally Posted by brian5

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

+1 Seriously don't think MORRISTOWN is trying to scam. They've done a lot of successful transaction previously (even with the OP). Just don't know what's going through their head on this one.

At the end of all of this the credit card companies are almost always on the consumers side. Chargebacks hurt. Don't know why they just don't take care of the OP right.

[trueX5er]

Originally Posted by brian5

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

I'm comparing the tactics and moves Morristown is making to those of the scammer. The only difference was that Morristown actually sent the wheels.
They both are blaming the shipping company.
They both say they can't give back the money until they get their claim delivered, trapping them in the middle.
They both are not receptive to emails or calls.
Both were "tricked and led along" to make time pass (to get past the CC deadline?)
Both feel abused.

This isn't by far the first time we've heard somewhat similar complaints. Excuses like "they aren't on top of their email" or whatever are silly. They need to be on top of their game, and in this age it means communicating with customers electronically, especially if they are in a foreign country and are kind enough to go out of their way to do business with them. I never said they are trying to scam somebody, I'm just comparing their tactics.

[mtech8]

trueX5er. What is the CC deadline anyways? Does it depend on the issuing bank or is it a general set timeframe.

[mellow_sparky]

I have had a similar situation though it wasn't wheels I ordered. I had ordered a piece of shop equipment that arrived damaged. I contacted an attorney and the BBB. Because I accepted and signed for the delivery WITHOUT inspecting first, you enter into a grey area of trying to prove who is at fault.

What I should have done (and what I'd encourage anyone else to do) is require the delivery person wait until you unpack the item. If it's damaged, then you need the delivery person to witness that and have them note it on the delivery bill.

Anyway, in my case the merchant claimed the item shipped perfectly and claimed the delivery company damaged the item. The delivery company blamed the shipper. After weeks of staying on them, they split the responsibility and both cut me checks to cover the cost of the damaged item (and then shipping company came and picked it up).

[trueX5er]

Originally Posted by mtech8

trueX5er. What is the CC deadline anyways? Does it depend on the issuing bank or is it a general set timeframe.

For most it is 60 days. For paypal I think it is 45.