Vendor holding on my money

[nupak]

I have been observing the forum since October 2007, this is my first post.


I wonder if anyone has a case like this-
Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims and handle their claim with FEDEX who is their agent as I had no transaction with FEDEX.
I initially OKed for a replacement but after almost a month of being "tricked and lead along" I realize that I caught in the middle of Morristown's claim with FEDEX and my ability to get a replacment or just get back my money is dependent on Morristown's claim with FEDEX.
As anyone had such an experience and why should I be caught in the middle of MORRISTOWN's calim with their agent FEDEX. I explained to the parts rep. that I ahd no transction with FEDEX and paid all my monies to MORRISTOWN who have not delivered to me a good quality product that they promised when I made the payment.

Confused and (robbed)what should I do - contact BMW NA.

[trueX5er]

Originally Posted by nupak

I have been observing the forum since October 2007, this is my first post.


I wonder if anyone has a case like this-
Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims and handle their claim with FEDEX who is their agent as I had no transaction with FEDEX.
I initially OKed for a replacement but after almost a month of being "tricked and lead along" I realize that I caught in the middle of Morristown's claim with FEDEX and my ability to get a replacment or just get back my money is dependent on Morristown's claim with FEDEX.
As anyone had such an experience and why should I be caught in the middle of MORRISTOWN's calim with their agent FEDEX. I explained to the parts rep. that I ahd no transction with FEDEX and paid all my monies to MORRISTOWN who have not delivered to me a good quality product that they promised when I made the payment.

Confused and (robbed)what should I do - contact BMW NA.

Sorry to hear of your trouble.
Scarily, this sounds like a scammer tactic (you may have read the posts about a Mercedes scammer) where the products are damaged (either in shipping, or the first place) and the seller delays the claim because of a multitute of reasons including the shipping company.
I would check first and foremost that you are indeed dealing with Morristown and it's not some scammer using them as a front.
I would also report this ASAP to your credit card company.
I would give a call to Morristown directly, ask to speak with the highest authority.
Report this to the Better Business Bureau. (bbb.org)

Good luck!

[nupak]

Thanks a lot for the feedback.
This is not the first that I am deadling with MORRISTOWN and on the prior transactions, I was very satisfied and have what I consider a decent raport with the parts rep.
I have sopken with the Sertvice Director who promised to get back to me and I am still waiting.
I have just now gone ahead with rejecting the credit card charges.
I will now contact the bbb.org that you recommend.

[rh71]

I've had a couple good dealings with Morristown parts. What they should do in this case is give you the replacement rim and handle the claim on their own time. I got rims from wheelsandcaps and they shipped a replacement to me right away. This is how business should be done. Morristown has reps on this board (though they don't check frequently) and they should respond to this considering the visibility of the issue.

[erick_c]

The dealer should honor the successful delivery of parts you ordered from them regardless of their "damage" claim with a shipping agent. Their issue with FEDEX needs to remain BMW vs. FEDEX and not BMW (w/ customer) vs. FEDEX.

If you ordered the part directly from a vendor and you were the intended primary recipient, then yes, you would have to file a claim against FEDEX. I'm assuming the part was shipped from BMW(distro) to BMW (dealer) and then BMW (dealer) to customer. If this is the case, you shouldn't be involved in *anything* between BMW and FEDEX.

I would first talk to the Service Manager of Morristown about getting a replacement ASAP (unless you want your money back, then ask to get your money back). Service Center Representatives aren't in a position to give on the spot decisions (SMs are). If they are unable to resolve, go one step higher to the Regional Manager, etc. Eventually, you will have to report to BMW NA. You should be talking to BMW NA within a week. 24 hours per "senior authority" to make a decision is all you give them.

If you report this to your credit card provider (i.e. bank, etc) they will more than likely ask you to try to resolve it with the vendor first so get it out of the way now. Focus on getting as many people in BMW involved in how you've been treated. Eventually, you'll get to some intelligent who'll say "Wait, that's not right" and then fix it.

"Squeaky wheel gets the grease".

Oh, and don't be belligerent, but be adamant about how you're "disappointed", "upset", and "frustrated" (all them fancy words).

[Penguin]

I suppose it doesn't hurt to try and get BMW NA involved, but I don't see where it is their issue, e.g., if I ordered an HP computer from Fry Electronics mail order and it arrived from Fry's with shipping damage, I doubt that HP would consider it to have anything at all to do with them, but rather that it was a problem between the Vendor (Fry's), the Customer (me), and the shipping company that Fry's chose to use.

What am I missing here?

[erick_c]

Originally Posted by Penguin

I suppose it doesn't hurt to try and get BMW NA involved, but I don't see where it is their issue, e.g., if I ordered an HP computer from Fry Electronics mail order and it arrived from Fry's with shipping damage, I doubt that HP would consider it to have anything at all to do with them, but rather that it was a problem between the Vendor (Fry's), the Customer (me), and the shipping company that Fry's chose to use.

What am I missing here?

In this case, using your example, you want to order an HP computer so you go to Fry Electronics. Fry orders from HP (and then Fry will subsequently deliver it to you) but it arrives at Fry damaged. The problem exists for the shipping company because the damage occurred during the transaction between HP and Fry.

This is how I interpreted the problem

[Penguin]

Originally Posted by erick_c

In this case, using your example, you want to order an HP computer so you go to Fry Electronics. Fry orders from HP (and then Fry will subsequently deliver it to you) but it arrives at Fry damaged. The problem exists for the shipping company because the damage occurred during the transaction between HP and Fry.

This is how I interpreted the problem

Then perhaps I misread the original message:

"Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims"

That sounded to me as if MORRISTOWN shipped the wheels to him via FEDEX and they arrived damaged.

[erick_c]

Originally Posted by Penguin

Then perhaps I misread the original message:

"Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims"

That sounded to me as if MORRISTOWN shipped the wheels to him via FEDEX and they arrived damaged.

Aye. I guess I assumed when the part was ordered through Morristown that the part was delivered to Morristown. At least in my case here, whenever I order something from my dealership, it gets delivered to the dealer. I have to go there to get it (or have it installed).

Since the OP confirmed that the parts were delivered directly to him, then OP has no choice but wait...

I guess Jules (Pulp Fiction) was right about what happens when you make an assumption. My bust.

[mellow_sparky]

I have had a similar situation though it wasn't wheels I ordered. I had ordered a piece of shop equipment that arrived damaged. I contacted an attorney and the BBB. Because I accepted and signed for the delivery WITHOUT inspecting first, you enter into a grey area of trying to prove who is at fault.

What I should have done (and what I'd encourage anyone else to do) is require the delivery person wait until you unpack the item. If it's damaged, then you need the delivery person to witness that and have them note it on the delivery bill.

Anyway, in my case the merchant claimed the item shipped perfectly and claimed the delivery company damaged the item. The delivery company blamed the shipper. After weeks of staying on them, they split the responsibility and both cut me checks to cover the cost of the damaged item (and then shipping company came and picked it up).